Symptom Chart: Information And Message Center - Warning Messages

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The adaptive cruise control message is never displayed	Message center concern ACC concern	OPEN then CLOSE the driver and passenger doors and VERIFY the driver and passenger door ajar messages display correctly with the doors open and closed. If the driver and passenger door ajar messages do not function correctly, GO to Pinpoint Test S If the driver and passenger door ajar messages function correctly, DIAGNOSE the cruise control RTT indicator. GO to Pinpoint Test AN
The airbag malfunction warning message is displayed	IPC	GO to Pinpoint Test K
An automatic high beam warning message is always displayed	Message center concern Auto high beam indication concern	OPEN then CLOSE the driver and passenger doors and VERIFY the driver and passenger door ajar messages display correctly with the doors open and closed. If the driver and passenger door ajar messages do not function correctly, GO to Pinpoint Test S If the driver and passenger door ajar messages function correctly, DIAGNOSE the auto high beam. REFER to: Headlamps .
A BLIS/ CTA warning message is never or always on	Message center concern BLIS/ CTA system concern	OPEN then CLOSE the driver and passenger doors and VERIFY the driver and passenger door ajar messages display correctly with the doors open and closed. If the driver and passenger door ajar messages do not function correctly, GO to Pinpoint Test S If the driver and passenger door ajar messages function correctly, DIAGNOSE the BLIS/ CTA. REFER to Side And Rear Vision .
A brake warning (parking brake applied or brake system malfunction) message is never or always displayed	Message center concern Brake warning indication concern	OPEN then CLOSE the driver and passenger doors and VERIFY the driver and passenger door ajar messages display correctly with the doors open and closed. If the driver and passenger door ajar messages do not function correctly, GO to Pinpoint Test S If the driver and passenger door ajar messages function correctly, GO to Pinpoint Test M (never on) or GO to Pinpoint Test N (always on).
A charging system message is always displayed	Message center concern Charging system warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, GO to Pinpoint Test P
The check fuel fill inlet warning message is always on	Refer to the Pinpoint Test	GO to Pinpoint Test AO
A diesel exhaust fluid warning message is always displayed	Message center concern Diesel exhaust fluid concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE all PCM diesel exhaust fluid Diagnostic Trouble Codes (DTCs). REFER to: Electronic Engine Controls .
A diesel particulate filter (regen) message is always displayed	Message center concern Diesel particulate filter concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE all PCM diesel particulate filter Diagnostic Trouble Codes (DTCs). REFER to: Electronic Engine Controls .
A door ajar warning message is always displayed	Message center concern Door ajar indication concern	DIAGNOSE the door ajar warning indicator. GO to Pinpoint Test S
The engine oil change required message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, GO to Pinpoint Test S If the door ajar message center warning functions correctly with the oil life between 0-5%, Refer to IPC Guided Routine Testing . If the door ajar message functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
The engine oil change required message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AP
The engine over-temperature warning is never or always displayed	Message center concern Engine over-temperature indication concern	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, GO to Pinpoint Test S If the door ajar message center warning functions correctly, diagnose the engine over-temperature warning indicator. GO to Pinpoint Test U
An engine service required message is always displayed	Message center concern Powertrain malfunction (wrench) indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the powertrain malfunction (wrench) indicator. GO to Pinpoint Test T
An exterior lamp bulb warning message is always displayed	Message center concern Exterior lamps concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the exterior lamps. Refer to the appropriate Lighting article for the procedure.
The factory-transport message is always displayed	Vehicle still in factory or transport mode	CARRY OUT the procedure to disable the factory mode or transport mode and PLACE the vehicle in normal operation mode. REFER to: Factory Mode Deactivation . or REFER to: Factory Mode Deactivation .
A hill start assist message is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AQ
A lane keeping alert system message is always displayed	Message center concern Lane keeping alert system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the lane keeping system. REFER to Lane Keeping System .
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to MyKey® in the Owner's Literature.
The parking aid malfunction message is always displayed	Message center concern Parking aid system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the parking aid system. REFER to the appropriate Parking Aid article .
The PATS warning message is always on	Message center concern PATS concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the passive anti-theft system. REFER to: Perimeter Anti-Theft Alarm .
A pre-collision assist warning message is always displayed	Message center concern Pre-collision assist indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, GO to Pinpoint Test Q
The stability-traction control disabled warning is never displayed	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, GO to Pinpoint Test AF
A starting system information (press brake to start, press clutch to start) message is always on	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the starting system concern. REFER to: Steering Wheel and Column Electrical Components .
The TPMS warning message is always or never on	Message center concern TPMS concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE the TPMS indicator. GO to Pinpoint Test AG
A transmission warning message is always on	Message center concern Transmission concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE any transmission concerns. REFER to the appropriate Automatic Transmission article .
The water in fuel message is always displayed	Message center concern Water in fuel concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test S If the driver door ajar message functions correctly, DIAGNOSE all PCM water in fuel Diagnostic Trouble Codes (DTCs). REFER to: Electronic Engine Controls .