Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Causes | Actions |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| All door locks are inoperative from one door lock control switch | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| A door lock indicator is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| A door lock indicator is always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The luggage compartment lid latch releases when not requested | Refer to the Pinpoint Test | Refer to BCM Guided Routine . |
| The luggage compartment lid latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The luggage compartment lid latch does not latch | Wiring, terminals or connectors Luggage compartment lid latch |
DISCONNECT the luggage compartment lid latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch (2 clicks), INSTALL a new luggage compartment lid latch. REFER to: Luggage Compartment Lid Latch . If the latch fully latches (2 clicks), REFER to OEM Electrical Wiring Diagram Introduction (Except Hybrid) to identify the possible causes of the circuit short. |
| The fuel filler door release is inoperative (hybrid vehicles) | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The fuel filler door does not latch (hybrid vehicles) | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The fuel filler door lock is inoperative (except hybrid vehicles) | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The doors unlock by swiping the keyless entry keypad 2 times | Unintentional sequential codes programmed | ERASE all personal codes and program new codes. PROGRAM any unused slots with the factory code. REFER to the Owner's Literature. |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The keyless entry keypad illumination is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The keyless entry keypad illumination is always on | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| An individual button/feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| The remote start feature operates, but the remote start feedback LED is inoperative | Passive key | DISCARD the suspect key. PROGRAM a new key. REFER to: Anti-Theft Key Programming - Scan Tool . |
| The smart unlock is inoperative | Refer to the Pinpoint Test | DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: Passive Anti-Theft System (PATS) . |
| The 2-stage door unlocking does not operate correctly | The 2-stage door unlocking does not operate correctly | PROGRAM the 2-stage door unlocking. REFER to: Staged Unlock Programming . |
| A door passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The luggage compartment lid passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test Z |