Symptom Chart(s)
Rear Only Parking Aid Camera
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Causes | Actions |
|---|---|---|
| The rear parking aid camera is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The FDIM or FCDIM displays REAR VIDEO CAMERA IS UNAVAILABLE or CAMERA IS UNAVAILABLE PLEASE CONTACT YOUR DEALERSHIP and a black screen/no image | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Camera image quality concern during an auto-start-stop event | Wiring, terminals or connectors Direct Current/Direct Current (DC/DC) converter control module |
REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module . |
| Frozen screen or slow screen transitions | FDIM APIM FCDIM |
DIAGNOSE the APIM and FCDIM or FDIM. REFER to: Information and Entertainment System . |
| Manual zoom function is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| Visual park aid alert is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| Active guidelines are inoperative or do no operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| Fixed guidelines are inoperative or do not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The video delay feature is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| Video image is upside down | Internal parking aid camera failure Incorrect parking aid camera installed on vehicle |
INSTALL a new rear parking aid camera. REFER to: Rear Parking Aid Camera . |
| All other image concerns | Refer to the Pinpoint Test | GO to Pinpoint Test A |
360 Degree View Camera
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Causes | Actions |
|---|---|---|
| The 360 degree camera system does not respond when the camera selection switch is pressed | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The Rear 360 + Normal view is not displayed on the FDIM when reverse gear is selected | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| All 360 degree camera views are inoperative or do not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| One or more (not all) 360 degree camera views are inoperative or do not operate correctly | Refer to the Pinpoint Test | For the rear camera, GO to Pinpoint Test I For the front camera, GO to Pinpoint Test J For the LH and/or RH side camera, GO to Pinpoint Test K |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines for one or more 360 degree camera views | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) for one or more 360 degree camera views | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| Camera images quality concern during an auto-start-stop event | Wiring, terminals or connectors Direct Current/Direct Current (DC/DC) converter control module |
REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module |
| The lower corners of the front, rear, or side camera image in the 360 degree camera view show vertical colored lines or appear greyed out | Refer to the Pinpoint Test | PERFORM the 360 degree view camera alignment. REFER to: 360 Degree View Camera Alignment If the concern is still present after completing the 360 degree view camera alignment, GO to Pinpoint Test H |
| Frozen or slow screen transitions between 360 degree camera views | IPMB | INSTALL a new IPMB. REFER to: Image Processing Module B (IPMB) |
| One or more of the images in the 360 degree camera view is misaligned | Camera alignment | PERFORM the 360 degree view camera alignment. REFER to: 360 Degree View Camera Alignment |
| Manual zoom function is inoperative (rear camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| Visual park aid alert is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| Active guidelines are inoperative or do no operate correctly (rear camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Fixed guidelines are inoperative or do not operate correctly (rear camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The video delay feature is inoperative or does not operate correctly (rear camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test F |