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Symptom Chart(s): Exterior

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

NOTE: Clean the entire mirror assembly and glass to assist in verification of the customer concern and/or impact damage. Do not clean any mirror glass or housing with an ice scraper, razor blade, abrasive pad, harsh chemicals or petroleum based cleaning products, as these may damage the mirror glass and/or housing.
Condition Possible Sources Actions
Both exterior mirrors are inoperative Refer to the Pinpoint Test GO to Pinpoint Test A 
A single exterior mirror is inoperative Refer to the Pinpoint Test GO to Pinpoint Test B 
A single exterior mirror does not operate in all directions Refer to the Pinpoint Test GO to Pinpoint Test C 
One or both heated exterior mirrors are inoperative Refer to the Pinpoint Test GO to Pinpoint Test D 
The LH and RH heated mirrors do not defrost at the same rate Normal operation No action required, the system is operating correctly at this time.
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