Unable To Replicate Customer's Intermittent Assist Concern During A Test Drive - Steering Column Mounted EPAS
WARNING: This page is about a different car, the 2018 Ford EcoSport. However, it is still accessible from the selected car via links, so may be relevant.
- Customers may report an intermittent power steering concern that may not replicate during a test drive session. TSBs, SSMs or DTCs may exist indicating the likely root cause. Retrieve all DTCs for the vehicle, as well as TSBs, and SSMs.
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Action |
- If lost communication or voltage DTCs exist in the PSCM or other vehicle modules, possible sources can be:
- Fuse(s)
- Wiring, terminals or connectors
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GO to Pinpoint Test N |
- If DTCs other than lost communication or voltage exist in the PSCM or other vehicle modules, the possible sources can be:
- Module internal fault - PSCM
- Module internal fault - other modules
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- REFER to the appropriate DTC Chart and CARRY OUT the diagnostics listed for the DTC.
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- If no DTCs are present in the PSCM or other vehicle modules, the concern could be indicated by a TSB or a SSM.
- TSBs existing for concern
- GSBs existing for concern
- SSMs existing for concern
- FSAs existing for concern
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- CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions.
- If there are no DTCs present and there are no service articles associated with this concern and the concern cannot be verified, RETURN the vehicle to the customer.
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