Symptom Chart: Information And Message Center

WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly (without adaptive steering)	Refer to the Pinpoint Test	GO to Pinpoint Test Z
The message center is not operating correctly (with adaptive steering)	Refer to the Pinpoint Test	GO to Pinpoint Test AA
The LH or RH message center display is blank	Refer to the Pinpoint Test	GO to Pinpoint Test A
A virtual display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test B
The compass is inoperative (without touchscreen audio)	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The compass is inoperative (with touchscreen audio)	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The DTE-Average Fuel Economy (AFE) display is inoperative	IPC	CHECK the operation of the fuel gauge, the speedometer and the odometer. If the fuel gauge does not operate correctly, GO to Pinpoint Test C (single sender L-shaped fuel tank) GO to Pinpoint Test D (dual sender saddle-type fuel tank) If the speedometer does not operate correctly, GO to Pinpoint Test E GO to Pinpoint Test F If the odometer does not operate correctly, GO to Pinpoint Test G If the speedometer, the fuel gauge and the odometer operate correctly, Refer to IPC Guided Routine Testing .
The DTE display is incorrect or fluctuates	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The digital speedometer displays the incorrect speed	Refer to the Pinpoint Test	DIAGNOSE the speedometer. GO to Pinpoint Test F
The outside air temperature display is inoperative or incorrect	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The adaptive steering RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The auto high beam RTT is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AG
The auto stop-start RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The Blind Spot Information System (BLIS®) off RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The charging system RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AJ
The cruise control RTT indicator is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
The door, hood or liftgate ajar RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The engine over-temperature RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AM
The lane keeping system off RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AN
The low fuel RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AO
The low oil pressure RTT warning indicator is never or always on (2.0L and 2.7L engines)	Refer to the Pinpoint Test	GO to Pinpoint Test AP
The low oil pressure RTT warning indicator is never or always on (3.5L engine)	Refer to the Pinpoint Test	GO to Pinpoint Test AQ
The low washer fluid level RTT warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AR
The powertrain malfunction (wrench) RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AS
An adaptive steering message is always displayed	Adaptive steering concern	DIAGNOSE the adaptive steering. REFER to: Power Steering .
The AWD message is always displayed	AWD concern	DIAGNOSE the AWD system. REFER to: Four-Wheel Drive Systems .
The auto high beam malfunction message is always displayed	Auto high beam concern	DIAGNOSE the auto high beams. REFER to: Headlamps .
The auto stop-start malfunction message is always displayed	Stop-start system concern	DIAGNOSE the auto stop-start system. Refer to the appropriate Engine article for the procedure.
A Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) fault message is always displayed	Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) system concern	DIAGNOSE the Blind Spot System (BLIS®)/Cross Traffic Alert (CTA) system. REFER to: Blind Spot Information System .
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always displayed	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test O If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test P
The charging system warning message is always displayed	Charging system concern	DIAGNOSE the charging system. Refer to the appropriate Battery and Charging System article for the procedure.
The check fuel fill inlet message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AT
A door, liftgate, or hood ajar warning message is never or always displayed	Message center concern Door ajar RTT indication concern	DIAGNOSE the door ajar RTT. GO to Pinpoint Test AL
An electronic parking brake message is never or always displayed	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the electronic parking brake indicator. GO to Pinpoint Test Q
The EPAS (steering system) malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the EPAS. REFER to: Power Steering .
The engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the driver door ajar message functions correctly.If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly with the oil life between 0-5%, Refer to IPC Guided Routine Testing .If the driver door ajar message functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
The engine oil change message is always displayed	The oil life needs reset	RESET the oil life. REFER to the Owner's Literature.
The engine on warning message is always displayed	Refer to the Pinpoint Test	DIAGNOSE the ignition-engine on warning chime. GO to Pinpoint Test BB
The engine over-temperature warning message is never or always displayed	Message center concern Engine over-temperature indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the engine over-temperature warning indicator. GO to Pinpoint Test AM
The factory or transport mode message is always displayed	Vehicle is in factory or transport mode	PLACE the vehicle in normal operation mode. REFER to: Transport and Factory Mode Deactivation .
A forward collision warning message is always displayed	Forward collision concern	DIAGNOSE the forward collision warning system. REFER to: Collision Warning and Collision Avoidance System .
The hill start assist not available message is always displayed	Hill start assist feature concern	DIAGNOSE the hill start assist feature. REFER to: Anti-Lock Brake System (ABS) and Stability Control .
The lane keeping alert system warning message (keep hands on wheel) is never or always displayed	Message center concern Lane keeping alert warning chime concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the lane keeping alert warning chime. GO to Pinpoint Test BD
A lane keeping system fault message is always displayed	Lane departure warning system concern	DIAGNOSE the lane keeping system. REFER to: Lane Keeping System .
A load shed warning message is always displayed	Message center concern Charging system indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the charging system warning indicator or charging system RTT. GO to Pinpoint Test AJ
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
The check parking aid message is always displayed	Parking aid system concern	DIAGNOSE the parking aid system. REFER to: Parking Aid .
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is always displayed (push button start)	Message center concern Passive key concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, REFER to: Locks, Latches and Entry Systems .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, REFER to: Perimeter Anti-Theft Alarm .
The powertrain cooling warning message is always displayed	Engine over heating concern	DIAGNOSE the engine cooling system. Refer to the appropriate Engine article for the procedure.
The PRNDL not in park (shift to park) message is always displayed	Message center concern PRNDL not in park warning chime concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the PRNDL. GO to Pinpoint Test U
The service AdvanceTrac® malfunction warning is always displayed	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control warning indicator. GO to Pinpoint Test W
A starting/ignition status (press brake to start or switch ignition off press power) message is always on	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the ignition/starting system concern. REFER to: Steering Wheel and Column Electrical Components .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AL If the driver door ajar message functions correctly, DIAGNOSE the TPMS warning indicator. GO to Pinpoint Test Y
The tire training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test Y If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .