4: Verify the Customer Concern
WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
Verify the customer concern by carrying out a road test.
A road test may be necessary if the symptom relates to the suspension system or is sensitive to torque. Remember, a condition will not always be identifiable by carrying out these tests; however, they will eliminate many possibilities if carried out correctly.