Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical
WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Sources | Actions |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| All door locks are inoperative from one door lock control switch | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| A door lock indicator is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| A door lock indicator is always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The power liftgate is inoperative or does not operate correctly | Refer to the Pinpoint Test | REFER to: Body Closures . |
| The manual liftgate latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The manual liftgate does not latch | Wiring, terminals or connectors Liftgate latch |
DISCONNECT the luggage compartment lid latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch (2 clicks), INSTALL a new luggage compartment lid latch. REFER to: Liftgate Latch . If the latch fully latches (2 clicks), REFER to the OEM Electrical Wiring Diagram Introduction to identify the possible cause of the circuit short in the luggage compartment lid latch release circuit. |
| The doors unlock by swiping the keyless entry keypad 2 times | Unintentional sequential codes programmed | ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to the Owner's Literature. |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The keyless entry keypad illumination is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The keyless entry keypad illumination is always on | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| An individual button/feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The remote start feature operates, but the remote start feedback LED (light emitting diode) is inoperative | Passive key | DISCARD the suspect passive key. PROGRAM a new passive key. REFER to: Anti-Theft Key Programming - Scan Tool . |
| The memory seat does not operate using the RKE transmitter | RKE transmitter not programmed to the memory seat | Program the RKE transmitter to the desired memory button. REFER to the Memory Function in the Owner's Literature. |
| The smart unlock is inoperative | Refer to the Pinpoint Test | For vehicles not equipped with push button start, DIAGNOSE the key-in-ignition warning chime. REFER to: Instrumentation, Message Center and Warning Chimes
. For vehicles equipped with push button start, DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: Passive Anti-Theft System (PATS) . |
| The 2-stage door unlocking does not operate correctly | The 2-stage door unlocking is disabled | ENABLE the 2-step door unlocking. REFER to: Staged Unlock Programming . |
| A door passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The liftgate passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test W |