Symptom Chart(s)
WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
Symptom Chart: Glass, Frames and Mechanisms
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| Both front door power windows are inoperative from the master window control switch | Wiring, terminals or connectors Master window control switch DDM |
DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to the DTC Chart: Driver Door Module (DDM) . If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new driver door window control switch. REFER to: Driver Door Window Control Switch . |
| Both rear passenger power windows are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| A single power window is inoperative/does not operate correctly -LH front | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| A single power window is inoperative/does not operate correctly - RH front | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| A single power window is inoperative/does not operate correctly - LH rear | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| A single power window is inoperative/does not operate correctly - RH rear | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The one-touch up feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The global open function is inoperative | Global open not enabled in the message center RKE transmitter Door window regulator motor not initialized |
VERIFY the global open feature (Remote Open) is enabled in the message center. REFER to the Owner's Literature. VERIFY the RKE lock/unlock function operates correctly using all of the RKE transmitters. REFER to: Locks, Latches and Entry Systems . to diagnose any inoperative RKE transmitter(s). INITIALIZE the inoperative door window regulator motor(s). REFER to: Power Door Window Initialization . |
| The defrost system is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The defrost system does not shut off automatically | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The defrost system does not respond to voice command only | Refer to the Pinpoint Test | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test A If the rear window defrost operates, DIAGNOSE the inoperative voice command system. Refer to the appropriate article for the procedure. |
| The defrost system does not respond to touchscreen command only | Refer to the Pinpoint Test | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test A If the rear window defrost operates, DIAGNOSE the inoperative touchscreen system. Refer to the appropriate article for the procedure. |