Symptom Chart: Front Seats

WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
No communication with the DDM	Refer to the Pinpoint Test	REFER to: Communications Network .
No communication with the DSM	Refer to the Pinpoint Test	REFER to: Communications Network .
No communication with the FCIM	Refer to the Pinpoint Test	REFER to: Communications Network .
No communication with the SCME	Refer to the Pinpoint Test	REFER to: Communications Network .
The power seat is inoperative or does not operate correctly -- driver, without memory	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The power seat is inoperative or does not operate correctly -- passenger, 6-way	Refer to the Pinpoint Test	GO to Pinpoint Test A
The power seat is inoperative or does not operate correctly -- passenger, 10-way	Refer to the Pinpoint Test	GO to Pinpoint Test B
The power lumbar is inoperative -- driver	Refer to the Pinpoint Test	GO to Pinpoint Test C
The power lumbar is inoperative -- passenger	Refer to the Pinpoint Test	GO to Pinpoint Test D
The memory seat does not operate horizontally/vertically/recline using the seat control switch	Refer to the Pinpoint Test	GO to Pinpoint Test E
The memory seat does not operate using the memory SET switch	Refer to the Pinpoint Test	GO to Pinpoint Test F
The memory seat moves in one-second intervals	Refer to the Pinpoint Test	CARRY OUT the DSM self-test and RETRIEVE the Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: DSM .
The memory seat does not move to the correct memory position	Refer to the Pinpoint Test	CARRY OUT the DSM self-test and RETRIEVE the Diagnostic Trouble Codes (DTCs). REFER to DTC Chart: DSM .
The memory seat does not operate when using the RKE transmitter	Refer to the Pinpoint Test	VERIFY the RKE transmitter is operating correctly and is associated to a memory position. REFER to the Owner's Literature for information on associating a RKE transmitter. CARRY OUT the DSM self-test and REFER to DTC Chart: DSM to diagnose any Diagnostic Trouble Codes (DTCs) retrieved.
Easy entry/easy exit is inoperative/does not operate correctly	Easy entry/exit feature is not enabled Refer to the Pinpoint Test	VERIFY the easy entry/exit feature is enabled in the message center. REFER to the Owner's Literature for information on programming vehicle settings in the message center. If the easy entry/exit feature is enabled but still does not operate correctly, GO to Pinpoint Test G
The heated seats are inoperative -- driver and passenger	Refer to the Pinpoint Test	GO to Pinpoint Test H
The heated seat is inoperative/does not operate correctly -- driver	Refer to the Pinpoint Test	GO to Pinpoint Test I
The heated seat is inoperative/does not operate correctly -- passenger	Refer to the Pinpoint Test	GO to Pinpoint Test J
One or both climate controlled seats are inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test N
A single climate controlled seat does not operate correctly -- exhibits poor airflow or performance	Excessive sunload or extreme cabin temperatures Incorrectly installed backrest or cushion blower motor Airflow blockage Disconnected air duct	CARRY OUT the SCME self-test and retrieve any Diagnostic Trouble Codes (DTCs). If any Diagnostic Trouble Codes (DTCs) are present, REFER to DTC Chart: SCME . If no Diagnostic Trouble Codes (DTCs) are present, CHECK the affected seat cushion or backrest for correct installation of the climate controlled seat components (backrest or cushion blower motor, air duct and foam pad) and CHECK for airflow restrictions (backrest or cushion blower motor inlets and outlets, filters and ducts) and REPAIR as needed. RETEST the system for normal operation.