Symptom Chart(s)

Symptom Chart: Glass, Frames and Mechanisms

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
Both front door power windows are inoperative from the master window control switch only - with memory driver seat	Wiring, terminals or connectors Master window control switch DDM	DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to the DTC Chart: Driver Door Module (DDM) If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new master window control switch. REFER to: Front Door Window Control Switch .
Both front door power windows are inoperative - without memory driver seat	Fuse Wiring, terminals or connectors	VERIFY the BCM fuse 23 (10A) is OK. If OK, REPAIR circuit CBP23 (BN/YE) for an open. If not OK, REFER to the OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION to identify the possible causes of the circuit short.
The LH front power window is inoperative/does not operate correctly - without memory driver seat	Refer to the Pinpoint Test	GO to Pinpoint Test A
The LH front power window is inoperative/does not operate correctly - with memory driver seat	Refer to the Pinpoint Test	GO to Pinpoint Test B
The RH front power window is inoperative/does not operate correctly - without memory driver seat	Refer to the Pinpoint Test	GO to Pinpoint Test C
The RH front power window is inoperative/does not operate correctly - with memory driver seat	Refer to the Pinpoint Test	GO to Pinpoint Test D
Both rear quarter windows are inoperative from the window control switch	Refer to the Pinpoint Test	GO to Pinpoint Test E
The LH rear quarter window is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test F
The RH rear quarter window is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test G
The one-touch up/down feature is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test H
The global open function is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test I
The short drop window feature does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test J
The defrost system is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test K
The defrost system does not shut off automatically	Refer to the Pinpoint Test	GO to Pinpoint Test L
The defrost system does not respond to voice command only	Refer to the Pinpoint Test	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test K If the rear window defrost operates, Refer to the appropriate article for the procedure.
The defrost system does not respond to touchscreen command only	Refer to the Pinpoint Test	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test K If the rear window defrost operates, Refer to the appropriate article for the procedure.