Symptom Chart: Message Center

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The message center display is blank	IPC concern IPC	VERIFY the IPC gauges and indicators are functioning correctly. If the IPC gauges and indicators are not functioning correctly, GO to Pinpoint Test A If the IPC gauges and indicators are functioning correctly, Refer to IPC Hardware Testing .
The compass display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The outside air temperature display is inoperative or incorrect	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The ABS message is never or always on	Message center concern ABS warning indication concern	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, GO to Pinpoint Test AF If the door ajar message center warning functions correctly, diagnose the ABS warning indicator. GO to Pinpoint Test J
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, GO to Pinpoint Test M (never on) or GO to Pinpoint Test N (always on).
The cruise control message center indicator is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AE
A door ajar message center warning indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The engine malfunction warning message is never or always on	Message center concern MIL indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, DIAGNOSE the MIL GO to Pinpoint Test V
The engine over-temperature warning is never or always on	PCM concern IPC	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, Refer to IPC Hardware Testing . If the door ajar message center warning functions correctly, diagnose the temperature gauge GO to Pinpoint Test H
An exterior lighting bulb outage message is always on	Message center concern Exterior lighting concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, REFER to: Parking, Rear and License Plate Lamps .
The factory mode message is always displayed	Vehicle still in factory mode	CARRY OUT the procedure to disable the factory mode and PLACE the vehicle in normal operation mode. Refer to: Transport and Factory Mode Deactivation .
A hill start assist display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AG
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is inoperative or always on (passive entry only)	Message center concern Passive entry concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF . If the driver door ajar message functions correctly, REFER to: Locks, Latches and Entry Systems - Vehicles With: One-Touch Open Driver Window . Refer to: Locks, Latches and Entry Systems - Vehicles With: One-Touch Open and Close Front Windows .
The parking aid malfunction message is always on	Parking aid system concern	REFER to: Parking Aid . Refer to: Parking Aid - Vehicles With: Parking Aid Camera .
The reverse parking aid display is not available (parking aid cannot be disabled)	A MyKey ® is in use	The system is operating correctly. To display the reverse parking aid menu, an administrator key must be used.
The shift to park display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The stablity-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, GO to Pinpoint Test Y
The stablity-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, GO to Pinpoint Test Z
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, REFER to: Power Steering .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AF If the driver door ajar message functions correctly, DIAGNOSE the TPMS warning indicator. GO to Pinpoint Test AA
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test AA If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) .
The training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A transmission malfunction display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The transport or factory mode message is always on	Vehicle still in transport mode	CARRY OUT the procedure to disable the transport mode and PLACE the vehicle in normal operation mode. Refer to: Transport and Factory Mode Deactivation .