Symptom Chart - Electrical
| Condition | Possible Causes | Actions |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| All door locks are inoperative from one switch | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The door lock indicator is inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The liftgate latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The liftgate latch does not latch | Wiring, terminals or connectors Liftgate latch |
DISCONNECT the liftgate latch electrical connector and CHECK the operation of the latch using a screwdriver If the latch does not fully latch (2 clicks), INSTALL a new liftgate latch. If the latch fully latches (2 clicks), REFER to the OEM Wiring Diagrams to identify the possible causes of the circuit short. |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| An individual button or feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The smart unlock is inoperative | Key-in-ignition switch input Door ajar switch input |
DIAGNOSE the key-in-ignition warning chime. Refer to: Instrumentation, Message Center and Warning Chimes . |
| The 2-step door unlocking does not operate correctly | 2-step door unlocking is disabled | PROGRAM the 2-step door unlocking. Refer to: Staged Unlock Programming . |