Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .

Condition	Possible Causes	Actions
All door locks are inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test I
A single or more than one door lock is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test J
One or more door locks operate only one way	Refer to the Pinpoint Test	GO to Pinpoint Test K
All door locks are inoperative from one door lock control switch	Refer to the Pinpoint Test	GO to Pinpoint Test L
The door lock indicator is inoperative or always on	Refer to the Pinpoint Test	GO to Pinpoint Test M
The liftgate latch release is inoperative from the release switch	Refer to the Pinpoint Test	GO to Pinpoint Test N
The liftgate latch does not latch	Wiring, terminals or connectors Liftgate latch	DISCONNECT the liftgate latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch fully latches (2 clicks), REFER to the OEM Wiring Diagrams to identify the possible causes of the circuit short. If the latch does not fully latch (2 clicks), INSTALL a new liftgate latch.
The RKE transmitter is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test O
An individual button/feature is inoperative from the RKE transmitter	Refer to the Pinpoint Test	GO to Pinpoint Test P
The RKE) transmitter has poor range performance	Refer to the Pinpoint Test	GO to Pinpoint Test Q
The smart unlock is inoperative	Refer to the Pinpoint Test	DIAGNOSE the key-in-ignition warning chime. Refer to: Instrumentation, Message Center and Warning Chimes .
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. Refer to: Staged Unlock Programming .