Symptom Chart - Information And Message Center

Condition	Possible Sources	Action
The message center is not operating correctly	Refer to the Diagnostic Routine	GO to Pinpoint Test X .
The message center display is blank	IPC	VERIFY the IPC gauges and indicators are functioning correctly. If the IPC gauges and indicators are not functioning correctly, GO to Pinpoint Test A . If the IPC gauges and indicators are functioning correctly, IPC HARDWARE TESTING .
The compass display is inoperative (without touchscreen audio)	Refer to the Diagnostic Routine	GO to Pinpoint Test BH .
The compass display is inoperative (with touchscreen audio)	Refer to the Diagnostic Routine	GO to Pinpoint Test BI .
The digital speedometer display is inoperative	Speedometer concern	GO to Pinpoint Test BJ .
The digital speedometer displays the incorrect speed	Speedometer concern	DIAGNOSE the speedometer. GO to Pinpoint Test G .
The outside air temperature display is inoperative or incorrect	Refer to the Diagnostic Routine	GO to Pinpoint Test Y
The adaptive cruise control/cruise control message center indicator is never on	Refer to the Diagnostic Routine	GO to Pinpoint Test Z .
The charging system message center warning indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AA .
The door-liftgate ajar message center warning indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AB .
The engine over-temperature message center warning indicator is never or always on	PCM concern IPC	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning indicator functions correctly. If the door ajar message center warning indicator does not function correctly, IPC HARDWARE TESTING . If the door ajar message center warning indicator functions correctly, GO to Pinpoint Test D to diagnose the temperature gauge.
The grade assist message center indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AC .
The low fuel message center warning indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AD .
The low oil pressure message center warning indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AE .
The low washer fluid message center indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AF .
The powertrain malfunction (wrench) message center warning indicator is never or always on	Refer to the Diagnostic Routine	GO to Pinpoint Test AG .
An active park assist message is never displayed	Message center concern Active park assist system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Active Park Assist .
An AWD message is never or always displayed	Message center concern All-Wheel Drive(AWD) concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Four Wheel Drive (4WD) Systems to diagnose the AWD system.
An adaptive cruise control system warning message is always displayed	Adaptive cruise control indication concern Cruise control indication concern Adaptive cruise control concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test Z to diagnose the adaptive cruise control message center indicator.
The adaptive cruise control gap and speed settings are never displayed	Message center concern Adaptive cruise control concern	NOTE: Verify the adaptive cruise control is enabled or turned on through the message center settings. RETRIEVE the IPC DTCs. If no DTCs are retrieved, IPC HARDWARE TESTING . If DTC U0104:00 is retrieved, GO to Pinpoint Test AT .
A BLIS ® or CTA system message is never or always displayed	Message center concern BLIS ® or CTA system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Side and Rear Vision to diagnose the BLIS ® or CTA system.
A brake warning message (check brake system, park brake engaged or brake fluid level low) is never or always displayed	Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test L (never on) or GO to Pinpoint Test M (always on) to diagnose the brake system warning indicator.
The check fuel inlet message is never or always displayed	Refer to the Diagnostic Routine	GO to Pinpoint Test AH .
A door-liftgate ajar warning message is never or always displayed	Refer to the Diagnostic Routine	GO to Pinpoint Test AB .
The factory mode message is always displayed	Vehicle still in factory mode	NOTE: This vehicle automatically defaults to normal operation mode after 60 ignition cycles. CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in Multifunction Electronic Modules .
A forward collision warning system message is inoperative or always on	Message center concern Forward collision warning system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Collision Avoidance to diagnose the forward collision warning system.
The DTE /average fuel economy display is inoperative	IPC	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer, the fuel gauge or the odometer do not operate correctly, GO to Pinpoint Test C (fuel gauge), GO to Pinpoint Test F (speedometer) or GO to Pinpoint Test H (odometer). If the speedometer, the fuel gauge and the odometer operate correctly, IPC HARDWARE TESTING .
Incorrect or fluctuating DTE display	Refer to the Diagnostic Routine	GO to Pinpoint Test BL .
An engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR warning functions correctly with the oil life between 0-5%, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR warning functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
An engine oil change message is always displayed	The oil life needs reset	CARRY OUT the oil life reset procedure using the message center controls. REFER to the Owner's Literature.
An IA message (press brake to start, accessory power active or starting system fault) is never or always displayed	Message center concern IA starting system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly and the vehicle functions in all ignition modes. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering Column Switches to diagnose a starting or accessory power concern.
An IA message (no key detected/restart now or key is needed) is never or always displayed	Message center concern IA concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Anti-Theft - Passive Anti-Theft System (PATS), With Intelligent Access (IA) to diagnose the IA system.
A load management message is always displayed	Charging/load management system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning and the IA system function correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Charging System to diagnose the charging/load management system.
The low washer fluid message is never or always displayed	Wiring, terminals or connectors Washer fluid level switch IPC	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, GO to Pinpoint Test AF to diagnose the low washer fluid message center indicator.
A MyKey ® menu is not available or is incorrect	MyKey ® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey ® may not be compatible with non-Ford approved remote start systems REFER to the Owner's Literature.
A parking aid malfunction or informational parking aid message is never or always displayed	Message center concern Parking aid system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, Refer to the appropriate Instrumentation and Warning Systems article for the procedure.
The shift to park message is never or always displayed (IA only)	Refer to the Diagnostic Routine	GO to Pinpoint Test AI .
A stability-traction control warning message is never or always displayed	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR warning functions correctly, GO to Pinpoint Test O to diagnose the stability-traction control indicator.
The steering column lock message is never or always displayed	Message center concern Steering column system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering Column to diagnose the steering column lock system.
A steering malfunction (EPAS) message is never or always displayed	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to Steering System to diagnose the EPAS system.
A tire training message (train left front, right front, left rear or right rear tire) is always displayed	TPMS warning indication concern TPMS sensor training	NOTE: These messages only appear during the TPMS sensor training procedure. Refer to Wheels and Tires . VERIFY that the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to Pinpoint Test T . If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The tires not trained message is always displayed	TPMS sensor training concern	CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The trailer sway message is never or always displayed	ABS concern IPC	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, IPC HARDWARE TESTING . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to GO to Pinpoint Test O to diagnose the stability-traction control indicator (sliding car icon).
The training complete message is never displayed	TPMS sensor training incomplete	CARRY OUT the TPMS sensor training. REFER to Wheels and Tires .
The transport mode message is always displayed	Vehicle still in transport mode	NOTE: The vehicle automatically defaults to normal operation mode when the mileage reaches 125 miles (200 km) CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Disable Transport or Factory Mode in Multifunction Electronic Modules .
The TPMS malfunction warning is never or always displayed	TPMS warning indication concern TPMS concern	VERIFY that the TPMS warning indicator operates. If the TPMS warning indicator does not operate, GO to Pinpoint Test T . If the TPMS warning indicator operates, REFER to Wheels and Tires .