Verify Customer Concern
WARNING: This page is about a different variant/trim than selected.
- Verify and document the customer concern.
- During the customer interview, if a leak was noticed or if a leak is the concern, check the transmission fluid level. The vehicle should not be driven if the transmission fluid level is low.
- When was it first noticed?
- Did it appear suddenly or gradually?
- Did anything unusual occur that would coincide with it or precede it?
- Identify when the condition occurs:
- Hot or cold vehicle operating conditions?
- Type of terrain?
- City/highway driving?
- Driving at a particular speed, coasting, hard acceleration?
- Shifting, upshifts, downshifts, in a particular gear, in all gears?
- Has the transmission/clutch been repaired before or components installed?
- Check the vehicle service record. Note any repairs.