Symptom Chart - Electrical
| Condition | Possible Sources | Action |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I . |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J . |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test K . |
| All door locks are inoperative from one switch | Refer to the Pinpoint Test | GO to Pinpoint Test L . |
| The liftgate glass latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test M . |
| The liftgate glass latch does not latch | Wiring, terminals or connectors Liftgate glass latch |
DISCONNECT the liftgate glass latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch, INSTALL a new liftgate glass latch. REFER to Liftgate Latch - Window Liftgate Latch . If the latch fully latches (2 clicks), REFER to the OEM Electrical Wiring Diagram Introduction to identify the possible causes of the circuit short. |
| The liftgate latch release is inoperative (manual liftgate) | Refer to the Pinpoint Test | GO to Pinpoint Test N . |
| The liftgate latch does not latch (manual liftgate) | Wiring, terminals or connectors Liftgate latch |
DISCONNECT the liftgate latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch (2 clicks), INSTALL a new liftgate latch. REFER to Liftgate Latch . If the latch fully latches (2 clicks), REFER to the OEM Electrical Wiring Diagram Introduction to identify the possible causes of the circuit short. |
| The power liftgate is inoperative or does not operate correctly | Refer to the Pinpoint Test | REFER to Body Closures . |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test O . |
| The keyless entry keypad illumination is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test P . |
| The keyless entry keypad illumination is always on | Refer to the Pinpoint Test | GO to Pinpoint Test Q . |
| The RKE transmitter is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test R . |
| An individual button or feature is inoperative from the RKE transmitter | Refer to the Diagnostic Routine | GO to Pinpoint Test S . |
| The RKE transmitter has poor range performance | Refer to the Diagnostic Routine | GO to Pinpoint Test T . |
| The smart unlock is inoperative | Refer to the Diagnostic Routine | DIAGNOSE the key-in-ignition warning chime. REFER to Instrumentation, Message Center, and Warning Chimes . |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test U . |
| The 2-step door unlocking does not operate correctly | 2-step door unlocking is disabled | PROGRAM the 2-step door unlocking. REFER to Stepped Unlock Programming . |