Symptom Chart - Electrical
| Condition | Possible Sources | Action |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AD . |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AE . |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test AF . |
| All door locks are inoperative from one switch | Refer to the Pinpoint Test | GO to Pinpoint Test AG . |
| The liftgate glass latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AH . |
| The liftgate glass latch does not latch | Wiring, terminals or connectors Liftgate glass latch |
DISCONNECT the liftgate glass latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch, INSTALL a new liftgate glass latch. REFER to Liftgate Latch - Window Liftgate Latch . If the latch fully latches (2 clicks), REFER to the OEM Electrical Wiring Diagram Introduction to identify the possible causes of the circuit short. |
| The power liftgate is inoperative or does not operate correctly | Refer to the Pinpoint Test | REFER to Body Closures . |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test AI . |
| The keyless entry keypad illumination is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AJ . |
| The keyless entry keypad illumination is always on | Refer to the Pinpoint Test | GO to Pinpoint Test AK . |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AL . |
| An individual button or feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test AM . |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test AN . |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AO . |
| The smart unlock is inoperative | Refer to the Pinpoint Test | DIAGNOSE the vehicle does not start with the passive key in certain areas within the vehicle. REFER to Anti-Theft Passive Anti-Theft System (PATS) . |
| The 2-step door unlocking does not operate correctly | 2-step door unlocking is disabled | PROGRAM the 2-step door unlocking. REFER to Stepped Unlock Programming . |
| The passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AP . |