Symptom Chart

Condition	Possible Sources	Action
All power windows are inoperative	Circuit breaker Accessory delay relay Wiring, terminals or connectors BCM	GO to Pinpoint Test K .
The passenger front and both rear door windows are inoperative - Expedition	Window lock-out switch in LOCK position Wiring, terminals or connectors Master window control switch	CHECK for an open in circuit CPW30 (GY/YE). If OK, INSTALL a new master window control switch. REFER to Window Control Switch .
A single power window is inoperative - LF	Fuse(s) Wiring, terminals or connectors Master window control switch LF power window motor	GO to Pinpoint Test A .
A single power window does not operate correctly - slow upward/downward window travel	Dirt or contaminants are present in the glass runs or belt line moulding Glass runs are not fully seated Window regulator and motor	GO to Pinpoint Test M .
A single power window is inoperative - LF or RF (Navigator only) power window will not close (bounces back)	The window system was repaired and the LF or RF (Navigator only) motor was not reinitialized	DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Glass runs are not fully seated		Carefully use a rubber mallet to reseat the glass runs. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Dirt or contaminants are present in the glass runs or beltline moulding		REMOVE/CLEAN the glass runs or beltlines. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Binding in the inner/outer beltline moulding		REMOVE and REINSTALL the inner/outer beltlines. INSTALL new if necessary. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Window regulator is out of position		Using the security override function, POSITION the glass in the full UP position. REFER to the Glass, Frames and Mechanisms . LOOSEN the 4 window regulator rail bolts. TIGHTEN the 4 window regulator rail bolts. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Front glass channel (lower portion) is out of position		LOWER the glass to the full DOWN position. LOOSEN the glass channel bolt. TIGHTEN the glass channel bolt. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
Window system components are loose		CHECK the torque on the LF or RF motor screws, window glass-to-regulator bolts, regulator rail bolts, glass channel bolt and the door carrier fasteners. DE-INITIALIZE, then INITIALIZE the LF or RF motor. REFER to Window Motor Initialization .
A single power window is inoperative - RF, Expedition	Wiring, terminals or connectors Master window control switch RF window control switch RF power window motor	GO to Pinpoint Test B .
A single power window is inoperative - RF, Navigator	Wiring, terminals or connectors RF window control switch RF power window motor	GO to Pinpoint Test C .
A single power window is inoperative - LR or RR, Expedition	Wiring, terminals or connectors Master window control switch LR window control switch LR power window motor RR window control switch RR power window motor	GO to Pinpoint Test D .
One or both rear power windows are inoperative - Navigator	Circuit breaker Window lock-out switch in LOCK position Wiring, terminals or connectors Master window control switch LR window control switch LR power window motor RR window control switch RR power window motor	GO to Pinpoint Test E .
The one-touch up/down feature is inoperative - Navigator (LF or RF) or Expedition (LF only)	LF or RF power window motor Wiring, terminals or connectors LF or RF power window motor is not initialized Power (B+) was lost while LF or RF window was moving	For LF window, GO to Pinpoint Test F . For RF window, GO to Pinpoint Test G .
The left or right power window is inoperative - rear vent window	Fuse Relay Power vent window motor Power vent window switch Wiring, terminals or connectors	GO to Pinpoint Test H .
The defrost system is inoperative	Fuse(s) Wiring, terminals or connectors Rear window defrost switch Rear window defrost relay FCIM HVAC module	GO to Pinpoint Test I .
The defrost system will not shut off automatically	Wiring, terminals or connectors Rear window defrost switch Rear window defrost relay HVAC module	GO to Pinpoint Test J .
The delayed accessory is inoperative	Circuit breaker Accessory delay relay Wiring, terminals or connectors BCM	GO to Pinpoint Test K .
The delayed accessory does not turn off	Accessory delay relay Wiring, terminals or connectors BCM	GO to Pinpoint Test L .
Liftgate glass hard to latch	Striker adjustment	ADJUST the liftgate glass striker a one-half turn outboard. If high effort is still present, ADJUST the striker an additional one-half turn outboard. Do not exceed one full turn.