Symptom Chart(s)
Symptom Chart: IPC
Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the scan tool | Fuse Wiring, terminals or connectors Communication concern Module |
REFER to: Communications Network. |
| The IPC is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Multiple gauges, indicators, RTT indicators, warnings and chimes are inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| A virtual gauge is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Incorrect fuel gauge indication | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| The speedometer is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| Incorrect speedometer indication | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The odometer is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| The ABS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The airbag warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The brake warning indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The brake warning indicator is always on | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The LH- RH turn signal, fog lamp or high beam indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The lights on indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The MIL is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The PRNDL indicator is never on or never displays P | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The ready to drive indicator is never on | This is normal operation of the ready to drive RTT indicator | GO to Pinpoint Test O |
| The ready to drive indicator is always on | Refer to the Pinpoint Test | The ready light indicates the vehicle is ready to drive whenever the ignition is on. The ready indicator should be on. |
| The seatbelt warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The stability-traction control indicator (sliding car icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The stability-traction control disabled indicator (sliding car OFF icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The TPMS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
Symptom Chart: Information And Message Center
Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The LH or RH message center display is blank | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The compass is inoperative (without touchscreen) | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The compass is inoperative (with touchscreen) | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The energy coach display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The manage electric vehicle display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The outside air temperature display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| The BLIS off RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The charge cord connected RTT indicator is never or always on (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test Z |
| The charging system RTT warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AA |
| The cruise control RTT indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AB |
| The door or liftgate ajar RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AC |
| The ECO mode RTT indicator is never or always on (except PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AD |
| The electric vehicle RTT indicator is never or always on | Refer to the Pinpoint Test | DIAGNOSE the manage electric vehicle display. GO to Pinpoint Test W |
| The engine over-temperature RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AE |
| The grade assist RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| The hazard/stop safley RTT warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AG |
| The low fuel RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AH |
| The low oil pressure RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AI |
| The motor over-temperature RTT warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The powertrain malfunction (wrench) RTT indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AK |
| The ready to drive RTT indicator is always on | This is normal operation of the ready to drive RTT indicator | The ready light indicates the vehicle is ready to drive whenever the ignition is on. The ready indicator should be on. |
| The ready to drive RTT indicator is never on | Communication concern PCM concern IPC |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test O |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on | Message center concern Brake warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test I If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test J |
| The charging system warning message is never or always on | Message center concern Charging system message center indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test AA |
| The check fuel fill inlet message is always on | Refer to the Pinpoint Test | GO to Pinpoint Test AL |
| The engine over-temperature message center warning is always on | Communication concern GWM concern PCM input concern IPC |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test AE |
| The fuel door open delay message is never displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AM |
| The fuel maintenance mode message is never displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AN |
| The motor over-temperature message center warning is always on | Communication concern GWM concern SOBDMC input concern IPC |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test AJ |
| A MyKey ® menu is not available or incorrect | MyKey ® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed |
NOTE:
MyKey ® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature. |
| The oil change required message is always displayed. | Oil life requires reset | REFER to the Owner's Literature. |
| The oil maintenance mode message is never displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AN |
| The parking aid malfunction message is always on | Parking aid system concern | REFER to: Parking Aid . REFER to: Parking Aid . |
| A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is never or always displayed (Intelligent Access (IA) only) | Message center concern Intelligent Access (IA) concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, diagnose the Intelligent Access (IA) system. REFER to: Locks, Latches and Entry Systems. |
| The perimeter alarm message is never displayed | Message center concern Perimeter alarm concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, diagnose the perimeter alarm. REFER to: Perimeter Anti-Theft Alarm . |
| The PRNDL not in park message is never or always displayed | Message center concern PRNDL indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test N |
| The service AdvanceTrac ® malfunction warning is always displayed | Message center concern Stability-traction control concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test Q |
| The stability-traction control malfunction warning is always on | Message center concern Stability-traction control indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test Q |
| The stability-traction control disabled warning is never on | Message center concern Stability-traction control disable indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test R |
| A steering malfunction message is always on | Message center concern EPAS system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, REFER to: Power Steering . |
| The tire mobility kit message is always displayed | The tire mobility kit has expired | INSTALL a new tire mobility kit. RESET the tire mobility kit expiration date through the message center under Settings/Vehicle/Tire Mobility Kit. |
| The tire training complete message is never on | TPMS sensor training incomplete |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration. |
| A TPMS malfunction message is always on | Message center concern TPMS warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, GO to Pinpoint Test S |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | TPMS warning indicator concern TPMS sensor training concern |
NOTE:
These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test S If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration. |
| The tires not trained message is always on | TPMS sensor training concern |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration. |
| The transport mode message is always on | Vehicle is in transport mode | OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, DISABLE the transport mode and PLACE the vehicle in normal operation mode. REFER to: Transport Mode Deactivation. |
| A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always on | Message center concern Intelligent Access (IA) concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AC If the driver door ajar message functions correctly, DIAGNOSE the starting system. REFER to: Steering Wheel and Column Electrical Components . |
Symptom Chart: Warning Chimes
Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All the chimes are inoperative | IPC | GO to Pinpoint Test A |
| The airbag secondary warning chime is inoperative | Normal condition IPC |
Using a diagnostic scan tool, PERFORM the IPC self-test. If DTC P1534:01 is present, If DTC P1534:01 is not present, the system is operating correctly. The airbag secondary warning chime sounds only when a fault in the airbag warning indicator is present and DTC P1534:01 is recorded. |
| The airbag secondary warning chime has activated | IPC | Diagnose the SRS. REFER to: Airbag Supplemental Restraint System (SRS) . |
| The Belt-Minder ® chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AU |
| The Belt-Minder ® cannot be deactivated | MyKey ® in use | The system is operating correctly. Use an administrator key to disable the Belt-Minder ®. |
| The chime always sounds | Refer to the Pinpoint Test | GO to Pinpoint Test AO |
| The door ajar warning chime is inoperative | Door ajar indication concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test AC If the headlamps on chime does not sound, |
| The electric vehicle engine off warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AP |
| The headlamps on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AQ |
| The key-in-ignition warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AR |
| The message center warning chime is inoperative | No warnings present IPC |
With all the doors closed and the ignition OFF, PLACE the ignition ON. Once the IPC has completed the prove-out, OPEN the driver door and VERIFY the message center displays the door ajar RTT indicator and the chime sounds once. If the chime sounds, the system is operating correctly. The message center warning chime only sounds when a new warning is displayed in the message center. If the door ajar message does not display, GO to Pinpoint Test AC If the door ajar message displays and the chime does not sound, |
| The parking brake warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AS |
| The perimeter alarm chime is inoperative | Perimeter alarm concern IPC |
GO to Pinpoint Test AT |
| The PRNDL not in park warning chime is inoperative | PRNDL indication concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test N If the headlamps on chime does not sound, |
| The seatbelt warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AU |
| The service AdvanceTrac ® chime is inoperative | Stability-traction control concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test Q If the headlamps on chime does not sound, |
| The turn signal-hazard on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AV |