Inspection and Verification

1.

Verify the customer's concern by refueling the vehicle and observe the fuel fill rate.

2.

Inspect to determine if any of the following mechanical concerns apply.

Visual Inspection Chart

Mechanical
Bent, kinked or damaged fuel tank filler pipe Bent, kinked or damaged fuel tank filler pipe fresh air hose or recirculation tube (if equipped) Incorrect routing of the fuel tank filler pipe Incorrect routing of the fuel tank filler pipe fresh air hose or recirculation tube (if equipped) Incorrect position of fuel tank filler pipe clamps Incorrect position of fuel tank filler pipe fresh air hose or recirculation tube clamps (if equipped) Fuel tank mounted vapor tubes bent or damaged EVAP system tubes or hoses bent or damaged Accident damage to the fuel tank Accident damage to the vehicle effecting the fuel tank filler pipe-to-body connection Unauthorized modifications and/or alterations to the vehicle EVAP system fresh air line opening for blockage (mud, spider nests etc.)

Mechanical

Bent, kinked or damaged fuel tank filler pipe
Bent, kinked or damaged fuel tank filler pipe fresh air hose or recirculation tube (if equipped)
Incorrect routing of the fuel tank filler pipe
Incorrect routing of the fuel tank filler pipe fresh air hose or recirculation tube (if equipped)
Incorrect position of fuel tank filler pipe clamps
Incorrect position of fuel tank filler pipe fresh air hose or recirculation tube clamps (if equipped)
Fuel tank mounted vapor tubes bent or damaged
EVAP system tubes or hoses bent or damaged
Accident damage to the fuel tank
Accident damage to the vehicle effecting the fuel tank filler pipe-to-body connection
Unauthorized modifications and/or alterations to the vehicle
EVAP system fresh air line opening for blockage (mud, spider nests etc.)

3.

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

4.

Using a diagnostic scan tool, retrieve all Diagnostic Trouble Codes (DTCs). Refer to the appropriate DTC Chart in this article.