Symptom Chart(s)
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods
| Condition | Possible Sources | Actions |
|---|---|---|
| The rear video is inoperative | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test A If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test A |
| The video display shows REAR VIDEO CAMERA IS UNAVAILABLE PLEASE CONTACT YOUR DEALERSHIP and a black screen/no image | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test A If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test A |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Frozen screen or slow screen transitions (touchscreen only) | APIM | PERFORM an APIM reset. If the concern is still present after the APIM reset, DIAGNOSE the APIM. REFER to: Information and Entertainment System |
| Visual park aid alert is inoperative | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test C If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test C |
| Active guidelines are not displayed on the rear video camera image | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test D If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test D |
| Fixed guidelines are not displayed on the video image | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test D If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test D |
| Video camera delay feature is inoperative | Refer to the Pinpoint Test | If the vehicle is equipped with a touchscreen centerstack infotainment display, PERFORM an APIM reset. If the concern is still present after the APIM reset, GO to Pinpoint Test D If the vehicle is not equipped with a touchscreen centerstack infotainment display, GO to Pinpoint Test D |
| Video image is upside down | Internal parking aid camera failure Incorrect parking aid camera installed on vehicle |
VERIFY that the correct parking aid camera is installed in the vehicle. If the correct camera is installed and the concern is still present, INSTALL a new parking aid camera. REFER to: Rear Parking Aid Camera |
| All other image concerns | Refer to the Pinpoint Test | GO to Pinpoint Test A |