Symptom Chart: Information And Message Center

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The message center display is blank	Refer to the Pinpoint Test	GO to Pinpoint Test A
The compass is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The digital speedometer display is inoperative or incorrect	Refer to the Pinpoint Test	VERIFY the message center display operates and functions correctly. If the message center functions correctly, DIAGNOSE the speedometer. For an inoperative speedometer, GO to Pinpoint Test D For an incorrect speedometer, GO to Pinpoint Test E If the message center does not function correctly, GO to Pinpoint Test AB
The DTE or Average Fuel Economy (AFE) display is inoperative	Refer to the Pinpoint Test	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer does not operate correctly, GO to Pinpoint Test D If the odometer does not operate correctly, GO to Pinpoint Test F If the fuel gauge does not operate correctly, GO to Pinpoint Test C If the speedometer, the fuel gauge and odometer operate correctly, INSTALL a new IPC. REFER to: Instrument Panel Cluster (IPC) .
Incorrect or fluctuating DTE display	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The HUD performance shift indication is never on (SVT only)	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The Blind Spot Information System (BLISS ®) off RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The charging system RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AG
The cruise control RTT is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The door or luggage compartment lid ajar RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The drive mode RTT indicators are never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AJ
The engine over-temperature RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
The launch control RTT is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The low fuel RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AM
The low oil pressure RTT is never or always on	Refer to the Pinpoint Test	For 2.3L and 3.7L, GO to Pinpoint Test AN For 5.0L and 5.2L, GO to Pinpoint Test AO
The overspeed warning RTT (Gulf Cooperative Countries [GCC]) is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AP
The powertrain malfunction (wrench) RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AQ
The steering mode RTT is never on	Refer to the Pinpoint Test	GO to Pinpoint Test AR
The vehicle dynamics (damper control) RTT is never on (SVT only)	Refer to the Pinpoint Test	GO to Pinpoint Test AS
The adaptive cruise control messages are never displayed	Message center concern Cruise control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the adaptive cruise control RTT. REFER to: Cruise Control .
A Blind Spot Information System (BLIS ®)/Cross Traffic Alert (CTA) message is always displayed	Message center concern Blind Spot Information System (BLIS ®)/Cross Traffic Alert (CTA) indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the Blind Spot Information System (BLIS ®)/Cross Traffic Alert (CTA) system. REFER to: Blind Spot Information System .
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always displayed	Message center concern Brake warning indication concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the brake warning indicator.For never on, GO to Pinpoint Test P For always on, GO to Pinpoint Test Q
The ceramic brake wear warning message never or always displayed (SVT only)	Refer to the Pinpoint Test	GO to Pinpoint Test AT
The charging system warning message is never or always displayed	Message center concern Charging system RTT indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the charging system RTT. GO to Pinpoint Test AG
The check fuel fill inlet message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AU
The convertible top warning message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AV
A door or luggage compartment lid ajar warning message is never or always displayed	Message center concern Door ajar RTT indication concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the door ajar RTT. GO to Pinpoint Test AI
The engine on warning message is always displayed (push button start only)	Refer to the Pinpoint Test	GO to Pinpoint Test AW
The engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the system check in the message center, verify that the oil life is between 1 and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR message functions correctly.If the DRIVER DOOR AJAR message does not function correctly, GO to Pinpoint Test AI If the DRIVER DOOR AJAR message functions correctly with the oil life between 0-5%, INSTALL a new IPC. REFER to: Instrument Panel Cluster (IPC) .If the DRIVER DOOR AJAR message functions correctly with the oil life not at the specified value, INFORM the customer how the message center functions and how the oil life messages are set.
The engine oil change message is always displayed	The oil life needs reset	RESET the oil life. REFER to the Owner's Literature.
The engine over-temperature warning message is never or always displayed	Message center concern Temperature gauge indication concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the temperature gauge. For an inoperative gauge, GO to Pinpoint Test I For an incorrect gauge, GO to Pinpoint Test J
The factory or transport mode message is always on	Vehicle is in factory or transport mode	Place the vehicle in normal operation mode. REFER to: Transport and Factory Mode Deactivation in MULTIFUNCTION ELECTRONIC MODULES .
A forward collision warning message is never or always displayed	Message center concern Forward collision system concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the forward collision warning system. REFER to: Collision Warning and Collision Avoidance System .
The hill start assist warning message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AX
The launch control message is never displayed	Message center concern Launch control indication concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the launch control RTT. GO to Pinpoint Test AL
A load shed message is always displayed	Message center concern Battey charging system concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the charging system. Refer to the appropriate article for the procedure.
The low oil pressure warning message is never or always displayed	Message center concern Low oil pressure indication concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE low oil pressure RTT. For 2.3L and 3.7L, GO to Pinpoint Test AN For 5.0L and 5.2L, GO to Pinpoint Test AO
A memory seat message is never displayed	Message center concern Memory seat concern.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE memory seats. REFER to: FRONT SEATS .
A MyKey ® menu is not available or incorrect	MyKey ® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey ® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
The parking aid malfunction message is always displayed	Message center concern Parking aid system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the parking aid. REFER to: Parking Aid .
A passive entry/push button start message (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) is never or always displayed (push button start only)	Message center concern Passive entry system concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the passive entry system. REFER to: Locks, Latches and Entry Systems .
The PATS message (starting system fault) is never or always displayed	Message center concern PATS concern.	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the PATS. REFER to: Passive Anti-Theft System (PATS) .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the perimeter alarm. REFER to: Perimeter Anti-Theft Alarm .
A push button start message (press brake to start, accessory power active or starting system fault) message is inoperative or always on	Message center concern Push button starting system concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the push button starting system. REFER to: Steering Wheel and Column Electrical Components .
The PRNDL not in park warning message is never or always displayed	Message center concern PRNDL indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the PRNDL. GO to Pinpoint Test V
The stability-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control indicator. GO to Pinpoint Test Y
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AI If the driver door ajar message functions correctly, DIAGNOSE the EPAS. REFER to: POWER STEERING .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	NOTE: Disconnecting the GWM creates an unrelated fault to test the overall message center function and display. With the ignition OFF, DISCONNECT GWM C2431 . Place the ignition ON and monitor the message center display.If multiple messages and popup displays do not display, GO to Pinpoint Test A If multiple messages and popup displays do display, DIAGNOSE the TPMS. REFER to: Tire Pressure Monitoring System (TPMS) .
The tire training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears at the conclusion of the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test AA If the Tire TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .