Symptom Chart(s)
Symptom Chart: Glass, Frames and Mechanisms
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All power windows are inoperative from the master window control switch | Fuse Master window control switch Wiring, terminals or connectors DDM |
DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to: Locks, Latches and Entry Systems
. If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new master window control switch. REFER to: Front Door Window Control Switch . |
| Both rear passenger power windows are inoperative | Master window control switch | DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to: Locks, Latches and Entry Systems
. If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new master window control switch. REFER to: Front Door Window Control Switch . |
| A single power window is inoperative/does not operate correctly -LH front | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| A single power window is inoperative/does not operate correctly - RH front | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| A single power window is inoperative/does not operate correctly - LH rear | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| A single power window is inoperative/does not operate correctly - RH rear | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The one-touch up feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The defrost system is inoperative - does not respond to voice command (if equipped) | Voice recognition system | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost operates correctly, REFER to: Information and Entertainment System
. If the rear window defrost is still inoperative: If equipped with EMTC, GO to Pinpoint Test A If equipped with DATC, GO to Pinpoint Test H |
| The defrost system is inoperative - does not respond to touchscreen command (if equipped) | Touchscreen | VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost operates correctly, REFER to: Information and Entertainment System
. If the rear window defrost is still inoperative: If equipped with EMTC, GO to Pinpoint Test A If equipped with DATC, GO to Pinpoint Test H |
| The defrost system is inoperative | Refer to the Pinpoint Test | If equipped with EMTC, GO to Pinpoint Test A If equipped with DATC, GO to Pinpoint Test H |
| The defrost system does not shut off automatically | Refer to the Pinpoint Test | If equipped with EMTC, GO to Pinpoint Test B If equipped with DATC, GO to Pinpoint Test I |