Symptom Chart(s)
Symptom Chart: Instrument Panel Cluster (IPC)
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the scan tool | Fuse Wiring, terminals or connectors Communication concern Module |
REFER to: COMMUNICATIONS NETWORK . |
| The IPC is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test A |
| Multiple gauges, indicators, message center indicators, warnings and chimes are inoperative or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test A |
| A virtual gauge is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test B |
| The speedometer is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test C |
| Incorrect speedometer indication | Refer to the Diagnostic Routine | GO to Pinpoint Test D |
| The odometer is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test E |
| The ABS warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test F |
| The air bag warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test G |
| The brake warning indicator is never on | Refer to the Diagnostic Routine | GO to Pinpoint Test H |
| The brake warning indicator is always on | Refer to the Diagnostic Routine | GO to Pinpoint Test I |
| The LH- RH turn signal or high beam indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test J |
| The lights on indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test K |
| The PRNDL indicator is never on or never displays P | Refer to the Diagnostic Routine | GO to Pinpoint Test L |
| The ready to drive indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test M |
| The safety belt warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test N |
| The stability-traction control indicator (sliding car icon) is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test O |
| The stability-traction control disabled indicator (sliding car OFF icon) is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test P |
| The TPMS warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test Q |
Symptom Chart: Information And Message Center
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Diagnstic Routine | GO to Pinpoint Test R |
| The LH or RH message center display is blank | Refer to the Diagnostic Routine | GO to Pinpoint Test R |
| The compass display is inoperative | Communication concern IPC |
Using a scan tool, PERFORM the IPC self-test. If any Diagnostic Trouble Codes (DTCs) are retrieved, REFER to the DTC Chart: IPC . If no Diagnostic Trouble Codes (DTCs) are retrieved, INSTALL a new IPC. Refer to: Instrument Panel Cluster (IPC) . |
| The outside air temperature display is inoperative or incorrect | Refer to the Diagnostic Routine | GO to Pinpoint Test S |
| The charge cord connected message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test T |
| The charging system message center warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test U |
| The cruise control message center indicator is never on | Refer to the Diagnostic Routine | GO to Pinpoint Test V |
| The door or liftgate ajar message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test W |
| The grade assist message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test X |
| The hazard message center warning indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test Y |
| The limited battery performance message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test Z |
| The low battery charge message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test Z |
| The low washer fluid level message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test AA |
| The motor over-temperature message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test Z |
| The powertrain malfunction (wrench) message center indicator is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test AB |
| The ready to drive message center indicator is always on | Refer to the Diagnostic Routine | The ready light indicates the vehicle is ready to drive whenever the ignition is on. The ready indicator should always be on. |
| The ready to drive message center indicator is never on | This is normal operation of the ready to drive message center indicator | GO to Pinpoint Test Z |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on | Message center concern Brake warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test H If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test I |
| The charging system warning message is never or always on | Message center concern Charging system message center indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, GO to Pinpoint Test U |
| The drive prevention override display is never displayed | Refer to the Diagnostic Routine | GO to Pinpoint Test AC |
| The driving range limit-reduce climate usage display is never displayed | Refer to the Diagnostic Routine | GO to Pinpoint Test AC |
| The approaching range limit message display is never displayed | Message center concern APIM communication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE any navigation or APIM communication concerns. |
| The motor over-temperature display is never or always displayed | Message center concern Motor over-temperature message center indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, GO to Pinpoint Test Z |
| A MyKey® menu is not available or incorrect | MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed |
NOTE:
MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature. |
| The parking aid malfunction message is always on | Parking aid system concern | REFER to: PARKING AID . |
| A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is never or always displayed (Intelligent Access (IA) only) | Message center concern Intelligent Access (IA) concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, Refer to: LOCKS, LATCHES AND ENTRY SYSTEMS . |
| The perimeter alarm message is always displayed | Message center concern Perimeter alarm concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, Refer to: Perimeter Anti-Theft Alarm . |
| The plug vehicle in display is never displayed | Refer to the Diagnostic Routine | GO to Pinpoint Test AC |
| The PRNDL not in park display is never or always displayed | Message center concern PRNDL indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, GO to Pinpoint Test L |
| The reduce climate usage display is never or always displayed | Message center concern Accessory power gauge concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the accessory gauge. GO to Pinpoint Test B |
| The service AdvanceTrac® malfunction warning is never or always displayed | Message center concern Stability-traction control concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control system. Refer to: ANTI-LOCK BRAKE SYSTEM (ABS) AND STABILITY CONTROL (ELECTRIC) . |
| The shift to park display is never or always on | Refer to the Diagnostic Routine | GO to Pinpoint Test AD |
| The stability-traction control malfunction warning is never or always on | Message center concern Stability-traction control indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, GO to Pinpoint Test O |
| The stability-traction control disabled warning is never on | Message center concern Stability-traction control disable indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, GO to Pinpoint Test P |
| A steering malfunction message is always on | Message center concern EPAS system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, Refer to: Power Steering . |
| The tire mobility kit message is always displayed | The tire mobility kit has expired | INSTALL a new tire mobility kit. RESET the tire mobility kit expiration date through the message center under Settings/Vehicle/Tire Mobility Kit. |
| The tire training complete message is never on | TPMS sensor training incomplete |
NOTE:
This message only appears during the Tire Pressure Monitoring System (TPMS) sensor training procedure. CARRY OUT the TPMS sensor training. |
| A TPMS malfunction message is never or always on | Message center concern TPMS warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, GO to Pinpoint Test Q |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | TPMS warning indicator concern TPMS sensor training concern |
NOTE:
These messages only appear during the Tire Pressure Monitoring System (TPMS) sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test Q If the Tire TPMS warning indicator operates, CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Activation
. |
| The tires not trained message is always on | TPMS sensor training concern |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Activation
. |
| The transport mode message is always on | Vehicle is in transport mode | OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DISABLE the transport mode and PLACE the vehicle in normal operation mode. Refer to: TRANSPORT AND FACTORY MODE DEACTIVATION . |
| A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always on | Message center concern Intelligent Access (IA) concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, Refer to: STEERING WHEEL AND COLUMN ELECTRICAL COMPONENTS . |
Symptom Chart: Warning Chimes
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All the chimes are inoperative | IPC | INSTALL a new IPC. Refer to: Instrument Panel Cluster (IPC) . |
| The air bag secondary warning chime is inoperative | Normal condition IPC |
Using a scan tool, PERFORM the IPC self-test. If DTC P1534:01 is present, INSTALL a new IPC. Refer to: Instrument Panel Cluster (IPC) . If DTC P1534:01 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC P1534:01 is recorded. |
| The air bag secondary warning chime has activated | IPC | INSTALL a new IPC. Refer to: Instrument Panel Cluster (IPC) . |
| The Belt-Minder® chime is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test AH |
| The Belt-Minder® cannot be deactivated | Normal operation | The system is operating correctly. Use an administrator key to disable the Belt-Minder®. |
| The chime always sounds | Refer to the Diagnostic Routine | GO to Pinpoint Test AE |
| The door ajar warning chime is inoperative | Door ajar indication concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test W If the headlamps on chime does not sound, INSTALL a new IPC, REFER to: Instrument Panel Cluster (IPC) . |
| The headlamps on warning chime is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test AF |
| The message center warning chime is inoperative | No warnings present IPC |
With all the doors closed and the ignition OFF, PLACE the ignition ON. Once the IPC has completed the prove-out, OPEN the driver door and VERIFY the message center displays the door ajar message center indicator and the chime sounds once. If the chime sounds, the system is operating correctly. The message center warning chime only sounds when a new warning is displayed in the message center. If the door ajar message does not display, GO to Pinpoint Test W If the door ajar message displays and the chime does not sound, INSTALL a new IPC, REFER to: Instrument Panel Cluster (IPC) . |
| The parking brake warning chime is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test AG |
| The perimeter alarm chime is inoperative | Perimeter alarm concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, Refer to: Perimeter Anti-Theft Alarm . If the headlamps on chime does not sound, INSTALL a new IPC, REFER to: Instrument Panel Cluster (IPC) . |
| The PRNDL warning chime is inoperative | PRNDL indication concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test L If the headlamps on chime does not sound, INSTALL a new IPC, REFER to: Instrument Panel Cluster (IPC) . |
| The safety belt warning chime is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test AH |
| The service AdvanceTrac® chime is inoperative | Stability-traction control concern IPC |
With the ignition OFF, the headlamps in the PARKING LAMPS position and the doors closed, OPEN the driver door and VERIFY the headlamps on warning chime sounds. If the headlamps on chime sounds, GO to Pinpoint Test O If the headlamps on chime does not sound, INSTALL a new IPC, REFER to: Instrument Panel Cluster (IPC) . |
| The turn signal-hazard on warning chime is inoperative | Refer to the Diagnostic Routine | GO to Pinpoint Test AI |