Symptom Chart - Information And Message Center
| Condition | Possible Sources | Action |
|---|---|---|
| The message center is not operating correctly | Wiring, terminals or connectors Message center switch IPC |
GO to PINPOINT TEST AI . |
| The message center display is blank | IPC | PRESS the message center INFO button. If the message center display is still blank, INSTALL a new IPC. REFER to Instrument Panel Cluster (IPC) . TEST the system for normal operation. |
| The compass is inoperative | Fuse(s) Wiring, terminals or connectors Compass module (integral to the auto-dimming interior mirror) Front Display Interface Module (FDIM) Instrument Panel Cluster (IPC) |
GO to PINPOINT TEST AJ . |
| The compass is inaccurate | Compass zone setting Compass calibration Compass module (integral to the auto-dimming interior mirror) The auto-dimming interior mirror is upside down |
GO to PINPOINT TEST AK . |
| The SERVICE ADVANCETRAC warning is inoperative/always on | Stability/traction control concern | GO to PINPOINT TEST AB to diagnose the stability-traction control indicator (sliding car icon). |
| The CHECK CHARGING SYSTEM message is inoperative/always on | Charging system concern | GO to PINPOINT TEST X to diagnose the charging system warning indicator. |
| The CHECK BRAKE SYSTEM warning is inoperative/always on. | Brake system concern | If the brake warning indicator is never on, GO to PINPOINT TEST O . If the brake warning indicator is always on, GO to PINPOINT TEST P . |
| The LOW FUEL LEVEL message is inoperative | IPC | VERIFY that the odometer and fuel gauge are operating correctly and the Distance To Empty (DTE) display is 120 km (75 miles) (with a MyKey® programmed key) or 80 km (50 miles) (with an administrator key) to empty or less. If the odometer or fuel gauge do not operate correctly, GO to PINPOINT TEST B (fuel gauge) or GO to PINPOINT TEST L (odometer). If the DTE display is above 120 km (75 miles) (with a MyKey® programmed key) or 80 km (50 miles) (with an administrator key) to empty, the system is operating correctly. The low fuel warning is turned on when the DTE display is 120 km (75 miles) (with a MyKey® programmed key) or 80 km (50 miles) (with an administrator key) to empty or less. |
| The Distance To Empty (DTE)/average fuel economy display is inoperative | IPC | CHECK the operation of the speedometer, the fuel gauge or the odometer. If the speedometer, the fuel gauge or the odometer do not operate correctly, GO to PINPOINT TEST B (fuel gauge), GO to PINPOINT TEST G (speedometer) or GO to PINPOINT TEST L (odometer). If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new IPC. REFER to Instrument Panel Cluster (IPC) . TEST the system for normal operation. |
| The DRIVER DOOR or PASSENGER DOOR warning is inoperative/always on | IPC | GO to PINPOINT TEST T to diagnose the door ajar warning indicator. |
| The PARK BRAKE ON message is inoperative/always on | IPC | If the brake warning indicator is never on, GO to PINPOINT TEST O . If the brake warning indicator is always on, GO to PINPOINT TEST P . |
| The CHECK FUEL FILL INLET message is inoperative/always on | Evaporative fuel system concern PCM IPC |
GO to PINPOINT TEST AL . |
| A MyKey® message is inoperative/always on | Message center concern MyKey® system concern |
OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, GO to PINPOINT TEST T . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to ANTI-THEFT - PASSIVE ANTI-THEFT SYSTEM (PATS) to diagnose the MyKey® system. |
| The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative/always on | Tire Pressure Monitoring System (TPMS) warning indication concern TPMS concern |
VERIFY that the TPMS warning indicator operates. If the TPMS warning indicator does not operate, GO to PINPOINT TEST AG . If the TPMS warning indicator operates, REFER to WHEELS AND TIRES . |
| The LOW OIL LEVEL warning message is always on (the oil level OK [5.0L only]) | Wiring, terminals or connectors Oil level switch PCM |
GO to PINPOINT TEST BF . |
| The XXX% OIL LIFE OIL LIFE OK, OIL LIFE XXX% HOLD RESET = NEW or OIL LIFE SET TO XXX% message is inoperative | IPC |
NOTE:
If the oil life is not displayed in the SETUP menu, carry out the Programmable Module Installation (PMI) when the original module is not available. Refer to
MODULE CONFIGURATION
. INSTALL a new IPC. REFER to Instrument Panel Cluster (IPC) . TEST the system for normal operation. |
| The ENGINE OIL CHANGE SOON or OIL CHANGE REQUIRED message is inoperative | IPC |
NOTE:
If the oil life is not displayed in the SETUP menu, carry out the PMI when the original module is not available. Refer to
MODULE CONFIGURATION
. Using the system check in the message center, VERIFY that the oil life is between 0% and 5% for the ENGINE OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.If the oil life is between 0% and 5% and the ENGINE OIL CHANGE SOON message is inoperative, INSTALL a new IPC. REFER to Instrument Panel Cluster (IPC) . TEST the system for normal operation.If the oil life is at 0% and the OIL CHANGE REQUIRED message is inoperative, INSTALL a new IPC. REFER to Instrument Panel Cluster (IPC) . TEST the system for normal operation.If the oil life is not at the specified value, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set. |
| The TRAIN RIGHT FRONT, LEFT FRONT, RIGHT REAR, or LEFT REAR message is inoperative/always on | TPMS warning indication concern TPMS sensor training |
NOTE:
These messages only appear during the TPMS sensor training procedure. Refer to
WHEELS AND TIRES
. VERIFY that the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to PINPOINT TEST AG .If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to
WHEELS AND TIRES
. |
| The TIRES NOT TRAINED - REPEAT message is always on | TPMS sensor training | CARRY OUT the TPMS sensor training. REFER to WHEELS AND TIRES . |
| The TRAINING COMPLETE message is inoperative | TPMS sensor training incomplete | CARRY OUT the TPMS sensor training. REFER to WHEELS AND TIRES . |