Symptom Charts

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in SERVICE INFORMATION for information about these practices.

SYMPTOM CHART - GENERAL AUDIO SYSTEM

Condition	Possible Sources	Action
A module does not respond to the scan tool	Fuse Wiring, terminals, or connectors Module	REFER to MODULE COMMUNICATIONS NETWORK .
The FCIM backlighting does not operate correctly	Illumination system concern FCIM	REFER to INSTRUMENT CLUSTER AND PANEL ILLUMINATION to diagnose the FCIM illumination.
The CD player is inoperative or does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM . REFER to AUDIO CONTROL MODULE (ACM) .
The steering wheel controls are inoperative or do not operate correctly	Refer to the Diagnostic Routine	GO to PINPOINT TEST D .
The media hub is inoperative or has poor sound quality	Refer to the Diagnostic Routine	GO to PINPOINT TEST E .
The speed compensated volume does not operate correctly	Refer to the Diagnostic Routine	GO to PINPOINT TEST F .
The infotainment display is inoperative	Refer to the Diagnostic Routine	NOTE: The infotainment display is the RH IPC display screen. GO to PINPOINT TEST V .
The audio system does not operate correctly from the FCIM	Refer to the Diagnostic Routine	GO to PINPOINT TEST G .
An individual switch in the FCIM is inoperative	FCIM	INSTALL a new FCIM . REFER to FRONT CONTROLS INTERFACE MODULE (FCIM) .
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the Diagnostic Routine	GO to PINPOINT TEST J .
The audio system displays "SD CARD FAULT"	Refer to the Diagnostic Routine	For vehicles without navigation, GO to PINPOINT TEST E . For vehicles with navigation, GO to PINPOINT TEST R .
The compass is inoperative or does not operate correctly	Refer to the Diagnostic Routine	GO to PINPOINT TEST I .

SYMPTOM CHART - NAVIGATION

Condition	Possible Sources	Action
Navigation application is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST R .
The SIRIUS® data services are not available in navigation mode	Refer to the Diagnostic Routine	GO to PINPOINT TEST AH .

SYMPTOM CHART - SOUND QUALITY

Condition	Possible Sources	Action
Poor reception - AM/FM	Refer to the Diagnostic Routine	GO to PINPOINT TEST A .
Continuous seek/scan - AM/FM	Refer to the Diagnostic Routine	GO to PINPOINT TEST A .
No sound from all speakers	Refer to the Diagnostic Routine	GO to PINPOINT TEST C .
Poor sound quality from one or more speakers (not all speakers)	Refer to the Diagnostic Routine	GO to PINPOINT TEST AI .
The LF A-pillar tweeter speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST K .
The RF A-pillar tweeter speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST L .
The LF door speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST M .
The RF door speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST N .
The LR door speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST O .
The RR door speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST P .
The instrument panel center speaker is inoperative	Refer to the Diagnostic Routine	GO to PINPOINT TEST Q .

SYNC SYSTEM

Condition	Possible Sources	Action
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST X .
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST W .
During a phone call, no incoming audio is heard in the vehicle	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST W
Voice recognition is inoperative or does not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST T
During a phone call, poor quality or no outgoing audio is heard on the outside device	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST T
No sound from all SYNC® audio sources (Bluetooth, USB , audio input jack)	Refer to the Diagnostic Routine	PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST H .
The SYNC® steering wheel switches are inoperative or do not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST D .
All media hub functions are inoperative or do not operate correctly (USB ports, Secure Digital (SD) card, and RCA jacks)	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST E .
The USB port(s) are/is inoperative or do/does not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST E .
The Secure Digital (SD) card slot is inoperative or does not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST E
The RCA jacks are inoperative or do not operate correctly	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST E
Unable to pair Bluetooth device	Refer to the Diagnostic Routine	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, GO to PINPOINT TEST U
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)	Customer's device compatibility	PERFORM the APIM Reset. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly	Unregistered SYNC® owner account RCM misconfiguration IPC misconfiguration	Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM . If there have been recent service actions with the IPC or RCM , REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the diagnostic scan tool. REFER to: MODULE CONFIGURATION . If there have been no recent service actions, refer to APIM HARDWARE TESTING .