Symptom Chart: Message Center

SYMPTOM DESCRIPTION

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AC
The message center display is blank	Refer to the PINPOINT TEST	VERIFY the IPC gauges and indicators are functioning correctly. If the IPC gauges and indicators are not functioning correctly, GO to PINPOINT TEST A If the IPC gauges and indicators are functioning correctly, INSTALL a new IPC . Refer to: INSTRUMENT PANEL CLUSTER (IPC) .
The AWD message is never or always displayed	Message center concern AWD concern	OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, INSTALL a new IPC . Refer to: INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR message center warning functions correctly, diagnose the AWD system. Refer to: FOUR-WHEEL DRIVE SYSTEMS .
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, GO to PINPOINT TEST N (never on) or GO to PINPOINT TEST O (always on).
The charging system warning is never or always on	Message center concern Charging system indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, GO to PINPOINT TEST W to diagnose the charging system warning indicator.
The compass display is inoperative	GPSM	DIAGNOSE the SYNC and navigation (if equipped) system. Refer to the appropriate article for the procedure.
The cruise control message center indicator is never on	Refer to the PINPOINT TEST	GO to PINPOINT TEST AD
The digital speedometer is incorrect or never displayed	Message center concern Speedometer concern	VERIFY the message center displays (trip computer) function correctly. If the message center displays do not function correctly, INSTALL a new IPC . Refer to: INSTRUMENT PANEL CLUSTER (IPC) . If the message center displays function correctly, diagnose the speedometer. GO to PINPOINT TEST D GO to PINPOINT TEST E
The door ajar message display is never or always on	Refer to the PINPOINT TEST	GO to PINPOINT TEST AE
The engine oil change due message is never on	Message center concern The PCM has not reached the programmed mileage based on the criteria required to display the message.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, the vehicle has not met the criteria required to display the message since the last oil life reset. EXPLAIN the oil minder function to the customer. REFER to OIL CHANGE MINDER . Refer to: MESSAGE CENTER - SYSTEM OPERATION AND COMPONENT DESCRIPTION .
The engine oil change due message is always on	The oil life needs reset	CARRY OUT the oil life reset procedure. Refer to: RESET THE OIL CHANGE INDICATOR .
The engine over-temperature warning is never or always on	PCM concern IPC	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, INSTALL a new IPC . Refer to: INSTRUMENT PANEL CLUSTER (IPC) . If the door ajar message center warning functions correctly, diagnose the temperature gauge. GO to PINPOINT TEST I GO to PINPOINT TEST J
An exterior lighting bulb outage message is always on	Message center concern Exterior lighting concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, Refer to: PARKING, REAR AND LICENSE PLATE LAMPS .
The factory mode message is always displayed	Vehicle still in factory mode	CARRY OUT the procedure to disable the factory mode and PLACE the vehicle in normal operation mode. Refer to: TRANSPORT AND FACTORY MODE DEACTIVATION .
A hill start assist display is never on	Refer to the PINPOINT TEST	GO to PINPOINT TEST AF
The outside air temperature display is inoperative or incorrect	Refer to the PINPOINT TEST	GO to PINPOINT TEST AG
The parking aid malfunction message is always on	Parking aid system concern	Refer to the appropriate article for the procedure.
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is inoperative or always on (passive entry only)	Message center concern Passive entry concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, with one-touch down driver window, Refer to: LOCKS, LATCHES AND ENTRY SYSTEMS - VEHICLES WITH: ONE-TOUCH DOWN DRIVER WINDOW . With one-touch down and up front windows, Refer to: LOCKS, LATCHES AND ENTRY SYSTEMS - VEHICLES WITH: ONE-TOUCH UP AND DOWN FRONT WINDOWS .
The reverse parking aid, Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) menu display is not available (parking aid and Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) cannot be disabled)	A MyKey® is in use	The system is operating correctly. To display the reverse parking aid menu, an administrator key must be used.
The shift to park display is never on	Parking aid system concern	GO to PINPOINT TEST AH
The stability-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, GO to PINPOINT TEST Z
The stability-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, GO to PINPOINT TEST AA
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, Refer to: POWER STEERING .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, DIAGNOSE he TPMS warning indicator.
		GO to PINPOINT TEST AB
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to PINPOINT TEST T . If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. Refer to: TIRE PRESSURE MONITORING SYSTEM (TPMS) .
The training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR LOCATION CALIBRATION .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR LOCATION CALIBRATION .
A transmission malfunction display is always on	Refer to the PINPOINT TEST	GO to PINPOINT TEST AI
The transport mode message is always on	Vehicle still in transport mode	CARRY OUT the procedure to disable the transport mode and PLACE the vehicle in normal operation mode. Refer to: TRANSPORT AND FACTORY MODE DEACTIVATION .
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is inoperative or always on (push button start only)	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed and the vehicle functions in all ignition modes. If the driver door ajar message does not function correctly, GO to PINPOINT TEST AE If the driver door ajar message functions correctly, Refer to: STEERING WHEEL AND COLUMN ELECTRICAL COMPONENTS .