Symptom Chart: Glass, Frames and Mechanisms

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: DIAGNOSTIC METHODS .

SYMPTOM CHART

Condition	Possible Sources	Actions
All power windows are inoperative from the driver door window control switch	Wiring, terminals or connectors	DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to: GLASS, FRAMES AND MECHANISMS .
	Driver door window control switch DDM	If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new driver door window control switch. REFER to: FRONT DOOR WINDOW CONTROL SWITCH .
Both rear passenger power windows are inoperative	Driver door window control switch	DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to: GLASS, FRAMES AND MECHANISMS . If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new driver door window control switch. REFER to: FRONT DOOR WINDOW CONTROL SWITCH .
A single power window is inoperative/does not operate correctly -LH front	Refer to the PINPOINT TEST	GO to PINPOINT TEST C
A single power window is inoperative/does not operate correctly - RH front	Refer to the PINPOINT TEST	GO to PINPOINT TEST D
A single power window is inoperative/does not operate correctly - LH rear	Refer to the PINPOINT TEST	GO to PINPOINT TEST F
A single power window is inoperative/does not operate correctly - RH rear	Refer to the PINPOINT TEST	GO to PINPOINT TEST G
The one-touch up feature is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST E
The global open/close function is inoperative	Global open/close not enabled in the message center	VERIFY the global open/close feature (Remote Open/Remote Close) is enabled in the message center. REFER to the Owner's Literature.
	RKE transmitter	VERIFY the RKE lock/unlock function operates correctly using all of the RKE transmitters. REFER to: LOCKS, LATCHES AND ENTRY SYSTEMS . to diagnose any inoperative RKE transmitter(s).
	Door window regulator motor not initialized	INITIALIZE the inoperative door window regulator motor(s). REFER to: POWER DOOR WINDOW INITIALIZATION .
The defrost system is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST A
The defrost system does not shut off automatically	Refer to the PINPOINT TEST	GO to PINPOINT TEST B
The defrost system does not respond to voice command only	Refer to the PINPOINT TEST	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to PINPOINT TEST A If the rear window defrost operates, REFER to: INFORMATION AND ENTERTAINMENT SYSTEM . or REFER to: INFORMATION AND ENTERTAINMENT SYSTEM .
The defrost system does not respond to touchscreen command only	Refer to the PINPOINT TEST	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to PINPOINT TEST A If the rear window defrost operates, REFER to: INFORMATION AND ENTERTAINMENT SYSTEM . or REFER to: INFORMATION AND ENTERTAINMENT SYSTEM .