Symptom Chart

WARNING: This page is about a different car, the 2014 Lincoln MKX and 2014 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM DESCRIPTION

Condition	Possible Sources	Action
The power liftgate is inoperative - does not open or close	Fuse(s) Wiring, terminals or connectors Power liftgate motor Power liftgate latch Liftgate/Trunk Module (LTM)	If DTC B201A is present, GO to Pinpoint Test J . If DTC B201A is not present, GO to PINPOINT TEST A .
The power liftgate is inoperative from an individual switch	Wiring, terminals or connectors Power liftgate control switch (instrument panel) Power liftgate rear control switch (LH rear quarter trim panel) Exterior liftgate switch LTM	GO to PINPOINT TEST B .
The power liftgate does not operate from a Remote Keyless Entry (RKE) transmitter	RKE transmitter	REFER to HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS .
The power liftgate Intelligent Access (IA) feature is inoperative (if equipped)	Wiring, terminals or connectors IA key Liftgate IA antenna Exterior liftgate release switch Remote Function Actuator (RFA) module	REFER to HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS to diagnose the IA feature.
The power liftgate does not operate correctly - stops in secondary latch position (does not pull into primary latch position)	Mechanical binding Liftgate alignment Wiring, terminals or connectors Power liftgate latch LTM	GO to PINPOINT TEST C .
The power liftgate stops during power open operation	The vehicle was started or taken out of park during a power open operation Mechanical binding	INITIALIZE the power liftgate. REFER to POWER LIFTGATE INITIALIZATION . If the condition still exists, manually CLOSE the liftgate to the primary latch position. OPEN the liftgate, using the exterior handle or liftgate control switch with the vehicle in park and the ignition in the ON position. If mechanical binding does exist, REPAIR as necessary.
The power liftgate stops and chimes at the full open position	The power liftgate lost its full open position due to a mechanical repair (hinge adjustment, liftgate striker adjustment, motor or power liftgate rod assembly adjusted or repaired)	INITIALIZE the power liftgate. REFER to POWER LIFTGATE INITIALIZATION .
The power liftgate does not operate correctly - reverses during the power close operation	Liftgate alignment Mechanical binding Wiring, terminals or connectors Power liftgate latch Power liftgate motor LTM	GO to PINPOINT TEST D .
The power liftgate does not operate correctly - pinch strip does not stop/reverse the liftgate	Wiring, terminals or connectors Pinch strip(s) LTM	GO to PINPOINT TEST E .
The power liftgate does not power close (power open OK)	Initialization Wiring, terminals or connectors Pinch strip Power liftgate latch LTM Mechanical binding	GO to PINPOINT TEST F .
The power liftgate does not power open (power close OK)	Mechanical binding Liftgate alignment Power liftgate latch	GO to PINPOINT TEST G .
The power liftgate does not operate correctly - closes (with a continuous chime) immediately after a power open	Excessive weight on the liftgate (for example, bike rack or snow and ice) Power liftgate full open position not learned correctly during power liftgate initialization procedure Liftgate assist cylinders LTM	GO to PINPOINT TEST J .
The power liftgate chime is inoperative	Wiring, terminals or connectors Power liftgate chime (part of the LTM ) LTM	GO to PINPOINT TEST K .
The power liftgate has excessive noise during operation	Liftgate alignment	CHECK the liftgate alignment. REFER to LIFTGATE .
	Mechanical binding	TURN the power liftgate OFF (disable) from the message center and manually operate the liftgate. If mechanical binding does exist, REPAIR as necessary.