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Symptom Chart

WARNING: This page is about a different car, the 2014 Lincoln MKX and 2014 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM DESCRIPTION

Condition Possible Sources Action
NOTE: Refer to DESCRIPTION AND OPERATION , Intelligent Access with Push Button Start to review the procedures for achieving the various ignition states on vehicles with this feature.
  • All power windows are inoperative - Intermittent Operation, Edge
  • Circuit breaker
  • Wiring, terminals or connectors
  • All power windows are inoperative - MKX
  • Accessory delay relay
  • Body Control Module (BCM)
  • All power windows are inoperative - Edge
  • Circuit breaker
  • Accessory delay relay
  • Wiring, terminals or connectors
  • Window control switch
  • A single power window is inoperative - LH front, MKX
  • Fuse(s)
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • A single power window is inoperative - LH front, Edge
  • Fuse(s)
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • A single power window is inoperative - RH front, MKX
  • Fuse
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • A single power window is inoperative - LH and/or RH rear, MKX
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • A single power window is inoperative - RH front, LH or RH rear, Edge
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • The one-touch up/down feature is inoperative
  • LH or RH front power window motor not initialized
  • Battery power was lost while LH or RH front power window motor was operating
  • Wiring, terminals or connectors
  • Window control switch
  • Power window motor
  • The global open function is inoperative/does not operate correctly - MKX
  • Power window motor(s) not initialized
  • Remote Keyless Entry (RKE) transmitters
  • Wiring, terminals or connectors
  • BCM 
  • The defrost system is inoperative - does not respond to voice command (if equipped)
  • Voice recognition system
  • VERIFY rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to PINPOINT TEST J . If the rear window defrost operates, REFER to INFORMATION AND ENTERTAINMENT SYSTEMS to diagnose the voice recognition system.
  • The defrost system is inoperative - does not respond to touchscreen command (if equipped)
  • Touchscreen
  • VERIFY rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to PINPOINT TEST J . If the rear window defrost operates, REFER to INFORMATION AND ENTERTAINMENT SYSTEMS to diagnose the inoperative touchscreen interface.
  • The defrost system is inoperative
  • Fuse(s)
  • Rear window defrost relay
  • Wiring, terminals or connectors
  • Rear window defrost grid
  • FCIM 
  • HVAC module
  • The defrost system will not shut off automatically
  • Rear window defrost relay
  • Wiring, terminals or connectors
  • HVAC module
  • The delayed accessory is inoperative
  • Door ajar switch(es)
  • Accessory delay relay
  • BCM 
  • The delayed accessory does not turn off
  • Accessory delay relay
  • Wiring, terminals or connectors
  • BCM 
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