Inspection and Verification
WARNING: This page is about a different car, the 2014 Lincoln MKX and 2014 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical or electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Damaged steering wheel
- Body Control Module (BCM) fuse 36 (10A)
- Wiring, terminals or connectors
- Disconnected electrical connectors
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
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NOTE: Make sure to use the latest scan tool software release.
If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).
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NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM .
If the scan tool does not communicate with the VCM :
- check the VCM connection to the vehicle.
- check the scan tool connection to the VCM .
- refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
- If the scan tool does not communicate with the vehicle:
- verify the ignition is ON.
- For vehicles with Intelligent Access (IA) , the air bag warning indicator prove-out (other indicators may NOT prove ignition is ON) confirms ignition ON. If ignition does not turn ON, refer to STEERING COLUMN SWITCHES to diagnose no power in RUN.
- verify the scan tool operation with a known good vehicle.
- refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM.
- verify the ignition is ON.
- Carry out the network test.
- If the scan tool responds with no communication from one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
- If the network test passes, retrieve and record the Continuous Memory Diagnostic Trouble Codes (CMDTCs).
- Clear the CMDTCs and carry out the self-test diagnostics from the Heated Steering Wheel Module (HSWM).
- If the HSWM DTCs retrieved are related to the concern, go to the HEATED STEERING WHEEL MODULE (HSWM) DTC CHART . For all other DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES .