Symptom Chart - NVH

WARNING: This page is about a different car, the 2014 Lincoln MKX and 2014 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM DESCRIPTION - NVH

Condition	Possible Sources	Action
NOTE: NVH symptoms should be identified using the diagnostic tools that are available. For a list of these tools, an explanation of their uses and a glossary of common terms, refer to NOISE, VIBRATION & HARSHNESS . Since it is possible any one of multiple systems may be the cause of a symptom, it may be necessary to use a process of elimination type of diagnostic approach to pinpoint the responsible system. If this is not the causal system for the symptom, refer back to NOISE, VIBRATION & HARSHNESS for the next likely system and continue diagnosis.
Steering system cold start noise	Blockage in the power steering fluid reservoir caused by power steering fluid contamination	NOTE: Some noise during an extremely cold start (-12.2°C [-10°F]) is normal and should improve as the steering system warms up (usually within 60 seconds). NOTE: It may be necessary to remove the power steering fluid reservoir to flush contamination trapped in the reservoir screen. CHECK the power steering fluid reservoir for contamination. FLUSH the power steering system as necessary. REFER to POWER STEERING SYSTEM FLUSHING .
Steering system cold start noise	Air in the steering hydraulic system (aerated fluid)	CHECK for leaks in the system. REFER to POWER STEERING LEAK TEST . PURGE the air from the system. REFER to POWER STEERING SYSTEM PURGING .
Steering grunt or shudder - occurs when turning into or out of a turn at low speeds (temperature sensitive)	Air in the steering hydraulic system (aerated fluid)	CHECK for leaks in the system. REFER to POWER STEERING LEAK TEST . PURGE the air from the system. REFER to POWER STEERING SYSTEM PURGING .
	Steering gear or power steering hoses	GO to STEERING GEAR GRUNT/SHUDDER .
Steering system clonk - hydraulic knocking sound	Air in the steering hydraulic system (aerated fluid)	NOTE: Some amount of clonk noise is considered acceptable. If in doubt of the acceptability, compare to another vehicle. CHECK for leaks in the system. REFER to POWER STEERING LEAK TEST . PURGE the air from the system. REFER to POWER STEERING SYSTEM PURGING .
Power steering pump moan - loud humming noise occurs when the steering wheel is rotated to the stop position. Produces a 120-600 Hz frequency that changes with rpm	Low fluid and/or air in the steering hydraulic system (aerated fluid)	CHECK for leaks in the system. REFER to POWER STEERING FLUID LEAK TEST . PURGE the air from the system. REFER to POWER STEERING SYSTEM PURGING . If a pump moan still exists, INSTALL a new power steering pump. REFER to POWER STEERING .
	Power steering fluid reservoir or screen is blocked or damaged	NOTE: It may be necessary to remove the power steering fluid reservoir to flush contamination trapped in the reservoir screen. CHECK the power steering fluid reservoir for contamination. FLUSH the power steering system as necessary. REFER to POWER STEERING SYSTEM FLUSHING .
	Power steering line/hose grounded to chassis	INSPECT the power steering lines/hoses. REPAIR as necessary.
	Power steering pump bolts loose	TIGHTEN bolts to specification. REPAIR or INSTALL new brackets as necessary. REFER to POWER STEERING .
	Steering gear isolators	INSPECT the isolators for wear or damage. REPAIR as necessary.
Steering gear clunk - occurs only while cornering over a bump (can be temperature sensitive)	Steering gear	INSPECT the steering gear for loose mounting bolts. TIGHTEN to specification as necessary. REFER to POWER STEERING .
Feedback (rattle, chuckle or knocking noise in the steering gear) - roughness is felt in the steering wheel when the vehicle is driven over rough surfaces	Steering column shaft/U-joints damaged or worn	INSTALL a new steering column shaft. REFER to STEERING COLUMN .
	Loose, damaged or worn tie-rod ends	INSPECT and INSTALL new tie-rod ends as necessary. GO to STEERING LINKAGE .
	Steering gear insulators or mounting bolts loose or damaged	TIGHTEN the bolts to specification or INSTALL new bolts as necessary. REFER to POWER STEERING .
	Steering column shaft bolts are loose	TIGHTEN the bolts to specification. REFER to STEERING COLUMN .
	Steering column damaged or worn	REPAIR or INSTALL a new steering column as necessary. REFER to STEERING COLUMN .
Power steering hiss or whistle	Steering column shaft-to-steering gear is binding or misaligned	REPAIR or INSTALL a new steering column shaft as necessary. REFER to STEERING COLUMN .
	Grounded or loose steering column boot at the dash panel	REPAIR as necessary.
	Damaged or worn steering gear input shaft and valve	REPAIR or INSTALL a new steering gear as necessary. REFER to POWER STEERING .
	Restricted power steering lines/hoses	INSTALL new power steering lines/hoses as necessary. REFER to POWER STEERING .
Steering column rattle	Loose bolts or attaching brackets	TIGHTEN the bolts to specification.
	Loose, worn or insufficiently lubricated column bearings	LUBRICATE bearings or INSTALL new steering column bearings or steering column as necessary. REFER to STEERING COLUMN .
	Steering shaft insulators damaged or worn	INSTALL new insulators. REFER to STEERING COLUMN .
	Steering column shaft compressed or extended	INSPECT the rubber spider coupling for damage. INSTALL a new steering column shaft. REFER to STEERING COLUMN .
Steering gear squeak	Incorrect power steering fluid in system	If incorrect power steering fluid is suspected, FLUSH the power steering system. REFER to POWER STEERING SYSTEM FLUSHING . If noise persists after system flush, INSTALL a new steering gear. REFER to POWER STEERING .
	Steering gear rotary seal	NOTE: VERIFY that the steering gear is the source of the noise. It may be necessary to replicate the customer operating conditions (fluid temperature, turning rate of steering wheel) to get the squeak to reoccur. INSTALL a new steering gear as necessary. REFER to POWER STEERING .
	Stone shield (if equipped)	MAKE SURE that the stone shield is correctly installed and that it is not making contact with the steering shaft. REPOSITION stone shield or INSTALL a new stone shield as necessary.
Steering column squeak, clicks or grinds	Loose or misaligned steering column shrouds	TIGHTEN or ALIGN the steering column shrouds.
	Steering wheel rubbing against steering column shrouds	REPOSITION the steering column shrouds.
	Upper or lower steering column bearing	INSTALL a new steering column or steering column bearings as necessary.
Power steering pump noisy	Power steering pump	INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
Power steering pump noise (steering wheel turned fully to stop/lock)	Power steering fluid flow into the bypass valve of the pump valve housing, with fluid temperature below 54°C (130°F)	Acceptable condition.
Power steering pump whine noise	Aerated fluid	CHECK for a leak in the system. REFER to POWER STEERING FLUID LEAK TEST . PURGE the air from the system. REFER to POWER STEERING SYSTEM PURGING .
Power steering pump whine noise	Damaged power steering pump	INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
High speed shake or shimmy - occurs at high speeds	Worn or damaged steering linkage components	GO to STEERING LINKAGE .