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Home >> Ford >> 2012 >> Mustang Base, 2D Coupe, Automatic Trans >> Repair and Diagnosis >> External Pages >> Different car >> Section 79 (Information System And Entertainment System -- F250-F550 Super Duty) >> Diagnosis And Testing >> Information and Entertainment System >> Symptom Chart - SYNC® System

Symptom Chart - SYNC® System

WARNING: This page is about a different car, the 2012 Ford Pickup, 2012 Ford F550 Super Duty, 2012 Ford F450 Super Duty, and 2012 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.
SYNC® SYSTEM

Condition Possible Sources Action
  • The SYNC® system is completely inoperative
  • Audio system concern
  • Communication network concern
  • Customer error
  • Customer device
  • Accessory Protocol Interface Module (APIM)
  • Unable to pair Bluetooth® device
  • Incompatible Bluetooth® device
  • Customer error
  • Customer Bluetooth® device
  • APIM
  • An individual Bluetooth® device feature is inoperative
  • Customer device compatibility
    NOTE: If a Bluetooth® device is able to pair with the SYNC® system, there are no concerns with the APIM.
  • INSTRUCT the customer to review the device compatibility list on the SyncMyRide web site. Not all phone features are available through the SYNC® system. This is normal operation.
  • The Universal Serial Bus (USB) port is inoperative/does not operate correctly
  • Customer USB device
  • USB cable and port
  • APIM
  • The steering wheel controls are inoperative/do not operate correctly
  • Wiring, terminals or connectors
  • Clockspring
  • Steering wheel controls
  • Audio Front Control Module (ACM)
  • Steering Column Control Module (SCCM)
  • The audio input jack is inoperative/does not operate correctly
  • Wiring, terminals or connectors
  • Audio input jack
  • APIM
  • Poor quality/distorted/no sound while in SYNC® mode
  • Wiring, terminals or connectors
  • APIM
  • ACM
  • The SYNC® system audible prompts are inoperative/do not operate correctly
  • Wiring, terminals or connectors
  • Customer setting
  • ACM
  • APIM
    NOTE: The audible prompts include the Text-To-Speech (TTS) feature, voice prompts and ringtones.
  • GO to PINPOINT TEST AM .
  • During a phone call, no incoming audio is heard in the vehicle
  • Wiring, terminals or connectors
  • Customer setting
  • ACM
  • APIM
  • Voice recognition is inoperative/does not operate correctly
  • Fuse
  • Wiring, terminals or connectors
  • Microphone
  • Steering wheel controls
  • SCCM
  • ACM (if equipped with navigation)
  • APIM
  • During a phone call, no outgoing audio is heard on the outside device
  • Fuse
  • Wiring, terminals or connectors
  • Microphone
  • APIM
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