Symptom Chart

WARNING: This page is about a different car, the 2012 Ford Pickup, 2012 Ford F550 Super Duty, 2012 Ford F450 Super Duty, and 2012 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART

Condition	Possible Sources	Action
The in-dash computer is inoperative	Fuse Wiring, terminals or connectors In-dash computer	GO to PINPOINT TEST AP .
The in-dash computer screen is frozen	Software conflict In-dash computer	CHECK the current in-dash computer software level. REFER to FORD WORK SOLUTIONS™ SELF-DIAGNOSTIC MODE . If the in-dash computer is not running the latest software level, ADVISE the customer to upgrade the software. If the in-dash computer is running the latest software level, INSTALL a new in-dash computer. REFER to IN-DASH COMPUTER . TEST the system for normal operation.
The in-dash computer screen fails to dim when the headlamps are on	Door ajar switches Hood ajar switch In-dash computer	All door and hood ajar inputs must be closed for the in-dash computer dimming function to operate correctly. REFER to INTERIOR LIGHTING to diagnose the door ajar circuits and ANTI-THEFT - PERIMETER Anti-Theft - Perimeter to diagnose the hood ajar switch.
The CD player is inoperative/does not operate correctly	CD In-dash computer	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new in-dash computer. REFER to IN-DASH COMPUTER . TEST the system for normal operation.
Internet services (text messaging, web browser, etc.) are inoperative	Subscription expired Wiring, terminals or connectors Modem-antenna In-dash computer concern	GO to PINPOINT TEST AQ .
The phone/Bluetooth® interface is inoperative	Customer error Customer Bluetooth® device In-dash computer	GO to PINPOINT TEST AR .
The keyboard is completely inoperative	Customer error Batteries Bluetooth® connection concern Keyboard	GO to PINPOINT TEST AT .
The keyboard is partially inoperative	Customer error Keyboard	NOTE: Make sure the number lock (Num Lock key) is not the cause of the concern by toggling it on and off while testing. There is no visual indicator on the keyboard for the number lock status. OPEN the web browser and attempt several commands using the mouse and the keyboard. If all of the functions work correctly, there is no concern at this time. If only some of the functions operate correctly, REPLACE the keyboard. TEST the system for normal operation.
No Global Positioning System (GPS) signal	Obstructions to the modem-antenna line of sight Modem-antenna In-dash computer concern	GO to PINPOINT TEST AS .
Tool Link™ is inoperative/does not operate correctly	Wiring, terminals or connectors Tool ID tag Tool Link™ antenna Tool Link™ reader	GO to PINPOINT TEST AN .
Telematics is inoperative/do not operate correctly (Crew Chief)	Fuse Wiring, terminals or connectors Modem-antenna Telematics module	GO to PINPOINT TEST AO .
No sound from one or more speakers (not all speakers)	Wiring, terminals or connectors Speaker In-dash computer	GO to PINPOINT TEST B .
No sound from all speakers	Wiring, terminals or connectors In-dash computer	GO to PINPOINT TEST N .
The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack In-dash computer	GO to PINPOINT TEST E .
The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel controls Steering Column Control Module (SCCM)	GO to PINPOINT TEST D .