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Engagement Concerns: Harsh Forward and Harsh Reverse

WARNING: This page is about a different car, the 2014 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
Possible Component Reference/Action
208 - ROUTINE 
Transmission Fluid   
 
  • Incorrect level
 
  • Fluid filter and seal assembly - plugged, damaged
  • INSTALL a new filter assembly.
Powertrain Control System   
 
  • PCM electrical inputs/outputs, external vehicle wiring harnesses, main control molded leadframe, Transmission Range (TR) sensor, Shift Solenoid A (SSA) or Line Pressure Control (LPC)
 
  • Multiple shift missing (more than one gear)
  • If some shifts are missing, DETERMINE which shifts do not occur. REFER to CLUTCH AND SOLENOID APPLICATION CHARTS . MONITOR appropriate PIDs as listed in Diagnostic Parameters Identification (PID) Chart. REFER to Routine 210.
 
  • Gears 4-6 default to 5th gear and gears 1-3 default to 3rd gear
  • RETRIEVE DTCs.