Symptom Chart - SYNC® System (If Equipped)

WARNING: This page is about a different car, the 2013 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART - SYNC® SYSTEM (IF EQUIPPED)

Condition	Possible Sources	Action
All SYNC® functions are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST M .
All SYNC® Services features are inoperative or inaccurate	Refer to the PINPOINT TEST	GO to PINPOINT TEST O .
The SYNC® system audible prompts are inoperative or do not operate correctly	Refer to the PINPOINT TEST	NOTE: The audible prompts include the Text-To-Speech (TTS) feature, voice prompts, and ringtones. GO to PINPOINT TEST N .
During a phone call, no incoming audio is heard in the vehicle	Refer to the PINPOINT TEST	GO to PINPOINT TEST N .
Voice recognition is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST P .
During a phone call, no outgoing audio is heard on the outside device	Refer to the PINPOINT TEST	GO to PINPOINT TEST P .
Poor quality, distorted, or no sound while in SYNC® mode	Refer to the PINPOINT TEST	GO to PINPOINT TEST L .
The RH SYNC® steering wheel controls are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST T .
The audio input jack is inoperative or has poor sound quality	Refer to the PINPOINT TEST	GO to PINPOINT TEST Q .
The USB port is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST R .
An individual Bluetooth device feature is inoperative	Customer's device compatibility	NOTE: If a Bluetooth device is able to pair with the SYNC® system, there are no concerns with the APIM. INSTRUCT the customer to review the device compatibility list on the SyncMyRide website. Not all phone features are available through the SYNC® system. This is normal operation.
Unable to pair Bluetooth device or the Bluetooth functionality is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST S .
SYNC® AppLink™ is inoperative or does not operate correctly	Refer to the PINPOINT TEST	NOTE: SYNC® AppLink™ is compatible with select smartphones and select applications. INSTRUCT the customer to review the device compatibility list. REFER to the SyncMyRide website. If SYNC® AppLink™ is inoperative through Bluetooth, GO to PINPOINT TEST S . If SYNC® AppLink™ is inoperative from the USB port, GO to PINPOINT TEST R .