Determine Customer Concern
WARNING: This page is about a different car, the 2013 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
Determine customer concerns relative to vehicle use and dependent driving conditions, paying attention to the following items:
- Hot or cold vehicle operating temperature
- Hot or cold ambient temperature
- Type of terrain
- Vehicle loaded/unloaded
- City/highway driving
- Upshifting
- Downshifting
- Coasting
- Engagement
- Noise/vibration - check for engine RPM, vehicle speed, shift, gear, range or temperature dependencies.