Feel Concerns: No 1st Gear, Engages in a Higher Gear

WARNING: This page is about a different car, the 2013 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

Possible Component	Reference/Action
215 - ROUTINE
Powertrain Control System
PCM, external vehicle wiring harnesses or main control molded leadframe	If DTCs are set, CLEAR the DTCs. CARRY OUT the Key ON Engine OFF (KOEO) and Key ON Engine Running (KOER) self-test. ROAD TEST the vehicle and CHECK for DTCs.
Clutch Plates
Low One-Way Clutch (OWC) assembly - failure	INSPECT the OWC assembly for damage. The OWC must rotate counterclockwise and lock clockwise. REPLACE the OWC. REFER to TRANSMISSION .
Incorrect Gear
Transmission failure	DETERMINE which gear the transmission is in. REFER to the CLUTCH AND SOLENOID APPLICATION CHARTS .