Symptom Chart - SYNC® System

WARNING: This page is about a different car, the 2012 Ford Pickup. However, it is still accessible from the selected car via links, so may be relevant.

SYNC® SYSTEM

Condition	Possible Sources	Action
The SYNC® system is completely inoperative	Audio system concern Communication network concern Customer error Customer device	GO to PINPOINT TEST R .
Unable to pair Bluetooth device	Incompatible B;uetooth device Customer error Customer Bluetooth device Accessory Protocol Interface Module (APIM)	GO to PINPOINT TEST H .
An individual Bluetooth device feature is inoperative	Customer device compatibility	NOTE: If a Bluetooth device is able to pair with the SYNC® system, there are no concerns with the APIM. INSTRUCT the customer to review the device compatibility list on the SyncMyRide website. Not all phone features are available through the SYNC® system. This is normal operation.
The Universal Serial Bus (USB) port is inoperative/does not operate correctly	Customer USB device USB cable and port APIM	GO to PINPOINT TEST G .
The steering wheel controls are inoperative/ do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel controls Steering Column Control Module (SCCM)	GO to PINPOINT TEST F .
The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack APIM	GO to PINPOINT TEST E .
Poor quality or no sound while in SYNC® mode	Wiring, terminals or connectors APIM ACM	GO to PINPOINT TEST O .
The SYNC® system audible prompts are inoperative/do not operate correctly	Customer setting Wiring, terminals or connectors APIM ACM	NOTE: The audible prompts include the Text-To-Speech (TTS) feature, voice prompts and ringtones. GO to PINPOINT TEST W .
During a phone call, no incoming audio is heard in the vehicle	Wiring, terminals or connectors Customer setting ACM APIM	GO to PINPOINT TEST W .
Voice recognition is inoperative/does not operate correctly	Wiring, terminals or connectors Microphone Steering wheel controls ACM (if equipped with navigation) APIM	GO to PINPOINT TEST S .
During a phone call, no outgoing audio is heard on the outside device	Wiring, terminals or connectors Microphone APIM	GO to PINPOINT TEST S .
SYNC® traffic, directions and information is inoperative	APIM GPSM Subscription expired	GO to PINPOINT TEST AL .