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Home >> Ford >> 2012 >> Flex SEL, AWD >> Repair and Diagnosis >> Electrical >> Gauges >> Information Center - Instrumentation, Message Center, And Warning Chimes >> Diagnosis And Testing >> Instrumentation, Message Center and Warning Chimes >> Symptom Charts

Symptom Charts

SYMPTOM CHART - INSTRUMENT CLUSTER (IC)

Condition Possible Sources Action
  • No communication with the Instrument Cluster (IC)
  • Fuse(s)
  • Wiring, terminals or connectors
  • IC
  • The IC is inoperative
  • Fuse(s)
  • Wiring, terminals or connectors
  • IC
  • Incorrect fuel gauge indication
  • Wiring, terminals or connectors
  • Fuel tank transfer tube
  • Fuel pump module
  • Fuel level sensor
  • Fuel level sender (float and card)
  • Fuel tank
  • Fuel lines
  • IC
  • The temperature gauge is inoperative
  • PCM
  • IC
  • Incorrect temperature gauge indication
  • PCM concern
  • IC
  • The speedometer is inoperative
  • PCM
  • IC
  • Incorrect speedometer indication
  • PCM concern
  • IC
  • The odometer is inoperative
  • PCM concern
  • IC
  • The tachometer is inoperative
  • PCM
  • IC
  • Incorrect tachometer indication
  • PCM concern
  • IC
  • The low oil pressure warning indicator is never/always on
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine oil pressure concern
  • IC
  • The brake warning indicator is never on
  • Wiring, terminals or connectors
  • Parking brake warning indicator switch
  • Brake fluid level switch
  • Smart Junction Box (SJB)
  • IC
  • The brake warning indicator is always on
  • Wiring, terminals or connectors
  • Parking brake warning indicator switch
  • Brake fluid level switch
  • ABS concern
  • SJB
  • IC
  • The ABS warning indicator is never/always on
  • ABS module
  • IC
  • The traction control indicator is never/always on
  • Traction control concern
  • A MyKey™ programmed key is in use
  • ABS module
  • IC
  • The safety belt warning indicator never/always on
  • Restraints Control Module (RCM)
  • IC
  • The air bag warning indicator is never/always on
  • RCM
  • IC
  • The anti-theft indicator is never/always on
  • Passive Anti-Theft System (PATS) concern
  • IC
  • The door ajar warning indicator is never/always on
  • Interior lighting concern
  • SJB
  • IC
  • The LH/RH turn or high beam indicator is never/always on
  • Turn signal concern
  • High beam concern
  • SJB
  • IC
  • The Tire Pressure Monitoring System (TPMS) warning indicator is never/always on
  • Tire pressure
  • TPMS concern
  • SJB
  • IC
  • The charging system warning indicator is never/always on
  • Charging system concern
  • PCM
  • IC
  • The Malfunction Indicator Lamp (MIL) is never/always on
  • PCM
  • IC
  • The powertrain malfunction (wrench) warning indicator is never/always on
  • Electronic Throttle Control (ETC) concern
  • All-Wheel Drive (AWD) concern
  • Transmission concern
  • PCM
  • IC
  • The cruise control indicator is never/always on
  • PCM
  • IC
  • The grade assist indicator is never/always on
  • Transaxle concern
  • PCM
  • IC
  • The engine over-temperature warning indicator is never/always on
  • PCM
  • IC
SYMPTOM CHART - INFORMATION AND MESSAGE CENTER

Condition Possible Sources Action
  • The message center is not operating correctly
  • Wiring, terminals or connectors
  • Message center switch
  • Instrument Cluster (IC)
  • The message center display is blank
  • IC
  • VERIFY that the message center display mode is turned on, then CARRY OUT the IC self-diagnostic test to illuminate all segments of the message center display.
    • If the message center display is illuminated, the system is working correctly at this time.
    • If the message center display is inoperative, GO to PINPOINT TEST A .
  • The compass is inoperative
  • Fuse
  • Wiring, terminals or connectors
  • Compass module (integral to the auto-dimming interior mirror)
  • Front Display Interface Module (FDIM) (compass display)
  • Instrument Cluster (IC)
  • The compass is inaccurate
  • Compass zone setting
  • Compass calibration
  • Compass module (integral to the auto-dimming interior mirror)
  • The SERVICE ADVANCETRAC® warning is inoperative/always on
  • Message center concern
  • Roll Stability Control (RSC®) system concern
  • IC
  • The XXX% OIL LIFE OIL LIFE OK, OIL CHANGE REQUIRED, OIL LIFE XXX% HOLD RESET = NEW or OIL LIFE SET TO XXX% message is inoperative
  • Odometer
  • IC
  • Using the system check in the message center, VERIFY that the oil life is between 0 and 10% for the OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
    • If the oil life is between 0% and 10%, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
    • If the oil life is not between 0% and 10%, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
  • The WASHER FLUID LEVEL LOW warning is inoperative/always on
  • Wiring, terminals or connectors
  • Washer fluid level switch
  • IC
  • The TRAIN RIGHT FRONT, LEFT FRONT, RIGHT REAR, LEFT REAR or SPARE TIRE message is inoperative/always on
  • Tire Pressure Monitoring System (TPMS) warning indication concern
  • TPMS sensor training
    NOTE: These messages only appear during the TPMS sensor training procedure. REFER to WHEELS AND TIRES .
  • VERIFY that the TPMS warning indicator functions.
    • If the TPMS warning indicator does not operate, GO to PINPOINT TEST T .
    • If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to WHEELS AND TIRES .
  • The TIRES NOT TRAINED - REPEAT message is always on
  • TPMS sensor training
  • The TRAINING COMPLETE message is inoperative
  • TPMS sensor training incomplete
  • The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative/always on
  • TPMS warning indication concern
  • TPMS concern
  • VERIFY that the TPMS warning indicator operates.
  • The XXX KM (MILES) TO EMPTY FUEL LEVEL LOW message is never/always on
  • IC
  • VERIFY that the odometer and fuel gauge are operating correctly and the DTE display is 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty or less.
    • If the odometer or fuel gauge do not operate correctly, GO to PINPOINT TEST G  (odometer), GO to PINPOINT TEST B  (fuel gauge) or GO to PINPOINT TEST F  (speedometer).
    • If the DTE display is above 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty, the system is operating correctly. The low fuel warning is turned on when the DTE display is 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty or less.
  • The CHECK FUEL FILL INLET message is inoperative/always on
  • Evaporative fuel system concern
  • PCM
  • IC
  • The TRAILER SWAY REDUCE SPEED message is inoperative/always on
  • ABS module
  • IC
  • An active park assist message is inoperative
  • Active park assist concern
  • Message center concern
  • A MyKey™ message is inoperative
  • MyKey™ system concern
    NOTE: MyKey™ may not be compatible with non-Ford approved remote start systems.
  • VERIFY a MyKey™ is used. OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message displays correctly.
  • The POWER REDUCED TO LOWER TEMP message is inoperative/always on
  • Message center concern
  • PCM concern
SYMPTOM CHART - WARNING CHIMES

Condition Possible Sources Action
  • All the chimes are inoperative
  • IC
  • The chime sounds when the driver door is ajar (no key in ignition and headlamps off)
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • The key-in-ignition warning chime is inoperative
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • IC
  • The headlamps on warning chime is inoperative
  • Door ajar indication
  • SJB
  • IC
  • The turn/hazard tick-tock chime is inoperative
  • RH/LH turn indicator
  • IC
  • VERIFY that the RH/LH turn indicators operate correctly.
    • If the RH/LH turn indicators do not operate correctly, GO to PINPOINT TEST S .
    • If the RH/LH turn indicators operate correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
  • The turn signal on warning chime is inoperative
  • Odometer operation
  • IC
  • The door ajar warning chime is inoperative
  • Door ajar warning indication concern
  • OBSERVE the door ajar warning indicator.
    • If the door ajar warning indicator does not operate correctly, GO to PINPOINT TEST R . TEST the system for normal operation.
    • If the door ajar warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
  • The safety belt warning chime does not operate correctly
  • Safety belt warning indication concern
  • IC
  • The Belt-Minder® feature does not operate correctly
  • Belt-Minder® deactivated
  • Safety belt warning indication concern
  • Speedometer concern
  • IC
  • The parking brake warning chime is inoperative
  • Brake warning indication concern
  • Speedometer concern
  • IC
  • The air bag secondary warning chime is inoperative/has activated
  • IC
  • RETRIEVE the recorded IC DTCs from the self-test.
    • If the IC DTC B1869 or B1870 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC B1869 or B1870 is recorded.
    • If the IC DTC B1869 or B1870 is present, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
  • The service AdvanceTrac® warning chime is inoperative
  • Traction control indication
  • ABS module
  • IC
  • VERIFY that the SERVICE ADVANCETRAC® message is displayed in the message center and the traction control indicator operates correctly.
    • If the SERVICE ADVANCETRAC® message is not displayed in the message center and the traction control indicator is not illuminated, the system is operating correctly.
    • If the SERVICE ADVANCETRAC® message is displayed and the traction control indicator is illuminated, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
  • The message center warning chime is inoperative
  • IC
  • VERIFY that there are warning messages displayed and CONFIRM, as new warning messages appear, that the warning chime sounds.
    • If messages do not exist, the system is operating correctly at this time. The message center warning chime only sounds when the message center detects new warning messages.
    • If warning messages exist and the chime does not sound, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC)  . TEST the system for normal operation.
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