Symptom Chart: Message Center

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Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. SERVICE INFORMATION for information regarding Ford-specific diagnostic practices.

SYMPTOM DESCRIPTION - MESSAGE CENTER

Condition	Possible Sources	Actions
The message center is not operating correctly	Wiring, terminals or connectors Clockspring Message center switch (part of the LH steering wheel switch) SCCM IPC	GO to PINPOINT TEST AD .
The message center display is blank	IPC	INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) .
The charging system message center warning indicator is never or always on	Charging system concern PCM BCM IPC	GO to PINPOINT TEST W .
The cruise control message center indicator is never or always on	Cruise control system concern PCM IPC	GO to PINPOINT TEST X .
The door ajar message center warning indicator is never or always on	Interior lighting concern BCM IPC	GO to PINPOINT TEST AC .
The engine over-temperature message center warning indicator is never or always on	PCM concern IPC	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning indicator functions correctly. If the door ajar message center warning indicator does not function correctly, GO to PINPOINT TEST AC . If the door ajar message center warning indicator functions correctly, GO to PINPOINT TEST C .
The grade assist message center indicator is never or always on	Grade assist system concern Transaxle concern PCM concern IPC	GO to PINPOINT TEST Z .
The lane departure warning system disabled message center indicator is never or always on	Lane departure warning system concern Image Processing Module - A (IPM-A) IPC	GO to PINPOINT TEST DL .
The low fuel message center indicator is never or always on	Fuel gauge indication concern IPC	GO to PINPOINT TEST AA .
The low oil pressure message center warning indicator is never or always on	Wiring, terminals or connectors Tachometer concern Engine oil pressure switch Base engine concern PCM IPC	GO to PINPOINT TEST Y .
The low washer fluid message center indicator is never or always on	Wiring, terminals or connectors Washer fluid level sensor IPC	GO to PINPOINT TEST AB .
The powertrain malfunction (wrench) message center warning indicator is never or always on	ETC concern AWD concern Transaxle concern IPC	GO to PINPOINT TEST V .
The auxiliary switch menu display is inoperative (police package)	Auxiliary switch input to the Generic Function Module (GFM) concern Generic Function Module (GFM) IPC	NOTE: The lane departure warning chime only sounds to alert the driver that they have their hands off the steering wheel. Normal alerting is done through steering wheel vibrations, which cannot be felt when the drivers hands are not on the steering wheel. GO to PINPOINT TEST DE .
The DTE -Average Fuel Economy (AFE) display is inoperative	IPC	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer, the fuel gauge or the odometer do not operate correctly, GO to PINPOINT TEST B . If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) .
The instrument panel dimming display does not appear or change when changing the dimming	Instrument panel illumination concern	INSTRUMENT CLUSTER ILLUMINATION AND PANEL ILLUMINATION .
The lane keeping aid or lane keeping alert display is inoperative	Message center concern Lane departure warning system is turned off IPC	VERIFY the LH IPC message center display operates. If the LH display does not operate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the LH display operates, GO to PINPOINT TEST DL to diagnose the lane departure message center indicator.
The outside air temperature display is inoperative or incorrect	Communication concern PCM concern	GO to PINPOINT TEST AG .
The AWD OFF or CHECK AWD message is inoperative or always on	Message center concern AWD system concern IPC	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, REFER to FOUR WHEEL DRIVE (4WD) SYSTEMS to diagnose the AWD system.
The CHECK BRAKE SYSTEM, PARK BRAKE ENGAGED or BRAKE FLUID LEVEL LOW warning is inoperative or always on	Brake warning indication concern IPC	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set DTCs that can only be cleared by replacing the module. With the ignition off, remove BJB fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the SERVICE ADVANCTRAC warning illuminates, GO to PINPOINT TEST K or GO to PINPOINT TEST L to diagnose the brake warning indicator.
The CHECK CHARGING SYSTEM message is inoperative or always on	Charging system concern PCM IPC	GO to PINPOINT TEST W to diagnose the charging system message center warning indicator.
The CHANGE ENGINE OIL SOON or OIL CHANGE REQUIRED message is inoperative	Odometer concern IPC	Using the system check in the message center, VERIFY the oil life is between 0% and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message. If the oil life is between 0% and 5%, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the oil life is not between 0% and 5%, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
The CHECK FUEL INLET message is inoperative or always on	Evaporative emissions concern PCM IPC	GO to PINPOINT TEST AH .
The CHECK PARK AID warning is always on	Parking aid system concern Communication network	REFER to PARKING AID or ACTIVE PARK ASSIST to diagnose the parking aid system.
The COULD NOT PROGRAM INTEGRATED KEY message is always on	Maximum number of keys programmed Integrated key programming concern	An attempt has been made to program more than 4 Integrated Keyhead Transmitter (IKT) keys. REFER to ANTI-THEFT SYSTEM - PASSIVE ANTI-THEFT SYSTEM (PATS), WITHOUT INTELLIGENT ACCESS .
The DRIVER, PASSENGER, REAR LEFT, REAR RIGHT DOOR or liftgate AJAR warning is inoperative or always on	Interior lighting concern IPC	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the PSCM may set DTCs that can only be cleared by replacing the module. With the ignition off, remove BJB fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the SERVICE ADVANCTRAC warning illuminates, GO to PINPOINT TEST AC to diagnose the door ajar message center warning indicator.
The FUEL LEVEL LOW warning is inoperative or always on	Fuel gauge indication concern IPC	GO to PINPOINT TEST AA to diagnose the low fuel message center indicator.
The SERVICE ADVANCETRAC warning message is inoperative or always on	Stability-traction control indication concern IPC	GO to PINPOINT TEST M to diagnose the ABS warning indicator.
The TIRES NOT TRAINED REPEAT message is always on	TPMS sensor training	CARRY OUT the TPMS sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) .
The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative or always on	BCM IPC	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the PSCM may set DTCs that can only be cleared by replacing the module. With the ignition off, remove BJB fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the SERVICE ADVANCTRAC warning illuminates, GO to PINPOINT TEST Q to diagnose the TPMS warning indicator.
The TRAILER SWAY REDUCE SPEED message is inoperative or always on	ABS concern IPC	GO to PINPOINT TEST N to diagnose the stability-traction control indicator (sliding car icon).
The TRAINING COMPLETE message is inoperative	TPMS sensor training	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) .
The TRAIN LEFT FRONT, RIGHT FRONT, RIGHT REAR and LEFT REAR message is inoperative or always on	TPMS warning indicator concern TPMS sensor training	NOTE: This message only appears during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to PINPOINT TEST Q . If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) .
The TRANSPORT MODE CONTACT DEALER message is always on	Vehicle still in transport mode	CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to INSTRUMENT PANEL CLUSTER (IPC) , TRANSPORT MODE.
The NO KEY DETECTED or RESTART NOW OR KEY IS NEEDED message is inoperative or always on	Message center concern Intelligent Access (IA) concern	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the PSCM may set DTCs that can only be cleared by replacing the module. With the ignition off, remove BJB fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS - WITHOUT INTELLIGENT ACCESS or HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS - WITH INTELLIGENT ACCESS to diagnose the IA system.
The PRESS BRAKE TO START, ACCESSORY POWER ACTIVE or STARTING SYSTEM FAULT message is inoperative or always on	Message center concern IA concern	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the PSCM may set DTCs that can only be cleared by replacing the module. With the ignition off, remove BJB fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new IPC . REFER to Instrument Panel Cluster (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to STEERING COLUMN SWITCHES to diagnose the IA system.
The REMOVE OBJECTS NEAR PASS SEAT warning is always on	Objects near the passenger seat or seat track Occupant classification system concern	REMOVE any objects near the passenger seat or seat track. If the REMOVE OBJECTS NEAR PASS SEAT warning is still present, SUPPLEMENTAL RESTRAINT SYSTEM to diagnose the occupant classification system.
The SERVICE STEERING or SERVICE POWER STEERING NOW warning is inoperative or always on	EPAS system concern PSCM IPC	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, ELECTRONIC POWER ASSIST STEERING SYSTEM .
The SHIFT TO PARK message is inoperative or always on	PRNDL display concern Wiring, terminals or connectors Park position detect switch (part of the selector lever) BCM	GO to PINPOINT TEST AL .
The LOW ENGINE OIL PRESSURE message is inoperative or always on	Wiring, terminals or connectors Tachometer concern Engine oil pressure switch Base engine concern PCM IPC	GO to PINPOINT TEST Y .
The WASHER FLUID LEVEL LOW message is inoperative or always on	Wiring, terminals or connectors Washer fluid level sensor IPC	GO to PINPOINT TEST AB to diagnose the low washer fluid level message center indicator.
An AWD status message is inoperative or always on	Message center concern AWD PCM	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, REFER to FOUR WHEEL DRIVE (4WD) SYSTEMS to diagnose the AWD system.
A BLIS® or CTA system message is inoperative or always on	Message center concern BLIS® or CTA system concern	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, REFER to SIDE AND REAR VISION to diagnose the BLIS® and CTA systems.
A forward collision warning system message is inoperative or always on	Message center concern Forward collision warning system concern	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, REFER to COLLISION AVOIDANCE to diagnose the forward collision warning system.
A hill descent control message is inoperative or never or always on	Message center concern ABS module	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, GO to PINPOINT TEST AC . If the DRIVER DOOR AJAR warning functions correctly, GO to PINPOINT TEST AJ .
A MyKey® menu is not available or is incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.