Verify Customer Concern

WARNING: This page is about a different car, the 2013 Ford Mustang. However, it is still accessible from the selected car via links, so may be relevant.

Verify and document the customer concern.
1. When was it first noticed?
2. Did it appear suddenly or gradually?
3. Did anything unusual occur that would coincide with it or precede it?
4. Identify when the condition occurs:
  - Hot or cold vehicle operating conditions.
  - Type of terrain.
  - City/highway driving.
  - Driving at a particular speed.
    1. coasting.
    2. hard acceleration.
  - Shifting.
    1. upshifts.
    2. downshifts.
    3. in a particular gear.
    4. in all gears.
  - Hot or cold ambient temperatures.
5. Has the transmission/clutch been repaired before or components installed?
  - Check the vehicle service record. Note any repairs.