Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to DIAGNOSTIC METHODS for information regarding Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
All door locks are inoperative	Fuse Wiring, terminals or connectors BCM RFA module	REFER to Diagnostic Routine A : All Door Locks Are Inoperative.
A single/more than one door lock is inoperative	Wiring, terminals or connectors Door lock actuator RFA module	REFER to Diagnostic Routine B: A Single or More Than One Door Lock Is Inoperative .
The door lock switches operate only one way	Wiring, terminals or connectors Door lock control switch BCM	REFER to Diagnostic Routine C: The Door Locks Operate Only One Way .
All door locks are inoperative from one switch	Wiring, terminals or connectors Door lock control switch MS-CAN	REFER to Diagnostic Routine D: All Door Locks Are Inoperative From One Switch .
The doors unlock by swiping the keyless entry keypad 2 times	Unintentional sequential codes programmed	ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to Keyless Entry Keypad Code Programming .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad RFA module	REFER to Diagnostic Routine F: The Doors Do Not Lock or Unlock Using The Keyless Entry Keypad .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad RFA module	REFER to Diagnostic Routine G: The Keyless Entry Keypad Illumination Is Inoperative Or Always On .
The IA feature is inoperative from a front door	Wiring, terminals or connectors External antenna (part of the exterior front door handle) Lock/unlock sensors (part of the exterior front door handle) IA key TPM module RFA module	REFER to Diagnostic Routine H: The Intelligent Access (IA) Feature Is Inoperative From A Front Door .
The liftgate IA is inoperative	Wiring, terminals or connectors IA liftgate release switch Liftgate IA antenna IA key TPM module RFA module	REFER to Diagnostic Routine I: The Liftgate Intelligent Access (IA) Is Inoperative .
The RKE transmitter is inoperative	IA key IA key battery IA key button pressed a substantial amount of times while outside the range of the vehicle TPM module RFA module	REFER to Diagnostic Routine J: The Remote Keyless Entry (RKE) Transmitter Is Inoperative .
An individual button/feature is inoperative from the RKE transmitter	Door locks Horn system Factory remote start system (if equipped) Power liftgate system Turn signal system IA key	REFER to Diagnostic Routine K: An Individual Button/Feature Is Inoperative From The Remote Keyless Entry (RKE) Transmitter .
The RKE transmitter has poor range performance	IA key IA battery Aftermarket systems High power devices TV/radio transmission towers TPM module	REFER to Diagnostic Routine L: The Remote Keyless Entry (RKE) Transmitter Has Poor Range Performance .
The smart unlock does not operate correctly	Door ajar switch input IA key Passive start antennas	REFER to Diagnostic Routine M: The Smart Unlock Does Not Operate Correctly .
The autolock does not operate correctly	Door ajar switch input Vehicle speed signal Programming	REFER to Diagnostic Routine N: The Autolock Does not Operate Correctly .
The auto-unlock does not operate correctly	Door ajar switch input Vehicle speed signal message Programming	REFER to Diagnostic Routine O: The Auto-Unlock Does Not Operate Correctly .
The memory seat does not operate correctly using the RKE transmitter	The remote memory feature is not activated	ACTIVATE the remote memory. REFER to Remote Memory Activation .
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to Stepped Unlock Programming .