Symptom Chart: Seating - Memory

WARNING: This page is about a different car, the 2013 Ford Explorer. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to DIAGNOSTIC METHODS for information regarding Ford-specific diagnostic practices.

SYMPTOM DESCRIPTION - SEATING - MEMORY

Condition	Possible Sources	Actions
No communication with the DSM	Fuse Wiring, terminals or connectors DSM	REFER to GO TO PINPOINT TEST O .
The power seat moves but is noisy (squeals) when moving the seat horizontally	Front seat motor cable	INSTALL a new front seat motor cable. REFER to FRONT SEAT MOTOR CABLE .
The memory seat is inoperative, does not operate correctly - does not operate horizontally, vertically or recline	Fuse Wiring, terminals or connectors Seat control switch Horizontal seat track motor Memory seat track assembly DSM	GO to PINPOINT TEST I .
The memory seat does not operate correctly - does not operate using the memory set switch	Wiring, terminals or connectors Memory set switch Missing status information - MS-CAN Horizontal seat track motor Memory seat track assembly DSM	GO to PINPOINT TEST J .
The memory seat does not operate correctly - the seat moves in one-second intervals	Wiring, terminals or connectors Horizontal seat track motor Memory seat track assembly DSM	CARRY OUT the DSM self-test and retrieve any DTCs . Refer to SEATING .
The memory seat does not operate correctly - the seat does not move to the correct memory position	Wiring, terminals or connectors Memory set switch Horizontal seat track motor Memory seat track assembly DSM	CARRY OUT the DSM self-test and retrieve any DTCs . Refer to SEATING .
The memory seat does not operate correctly - does not operate using the RKE feature	Intelligent Access (IA) key is not correctly associated to a memory position Wiring, terminals or connectors DSM BCM	VERIFY the RKE feature is operating correctly and is associated to a memory position. REFER to the Owner's Literature, REFER to REMOTE MEMORY ACTIVATION (With Intelligent Access). CARRY OUT the DSM self-test and Refer to SEATING .
Easy entry/easy exit is inoperative, does not operate correctly	Easy entry/exit feature is not enabled Wiring, terminals or connectors Missing status information - MS-CAN Key-in-ignition switch DSM	GO to PINPOINT TEST K .