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Symptom Charts

WARNING: This page is about a different car, the 2013 Ford F-550 Super Duty, 2013 Ford F-450 Super Duty, 2013 Ford F-350 Super Duty, and 2013 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in SERVICE INFORMATION for information about these practices.

SYMPTOM CHART - GENERAL AUDIO SYSTEM

Condition Possible Sources Action
  • A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module
  • The RH steering wheel switches are inoperative or do not operate correctly
  • Refer to the PINPOINT TEST
  • The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD.
    • If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) .
  • The speed compensated volume does not operate correctly
  • Refer to the PINPOINT TEST
  • One or more ACM buttons are inoperative
  • Refer to the PINPOINT TEST
  • The ACM illumination is inoperative or does not dim
  • Illumination system concern
  • ACM
SYMPTOM CHART - SATELLITE RADIO (IF EQUIPPED)

Condition Possible Sources Action
  • Poor reception - satellite radio
  • Refer to the PINPOINT TEST
  • Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly
  • Refer to the PINPOINT TEST
  • The satellite radio is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
SYMPTOM CHART - SOUND QUALITY

Condition Possible Sources Action
  • Poor reception - AM/FM
  • Refer to the PINPOINT TEST
  • Continuous seek or scan - AM/FM
  • Refer to the PINPOINT TEST
  • Poor sound quality or distorted sound from one or more speakers (not all speakers)
  • Refer to the PINPOINT TEST
  • No sound from all speakers
  • Refer to the PINPOINT TEST
  • The LF door speaker is inoperative
  • Refer to the PINPOINT TEST
  • The RF door speaker is inoperative
  • Refer to the PINPOINT TEST
  • The RR door speaker is inoperative (SuperCab)
  • Refer to the PINPOINT TEST
  • The RR quarter panel speaker is inoperative (Regular Cab or Crew Cab)
  • Refer to the PINPOINT TEST
  • The LR quarter panel speaker is inoperative (Regular Cab or Crew Cab)
  • Refer to the PINPOINT TEST
  • The LR door speaker is inoperative (SuperCab)
  • Refer to the PINPOINT TEST
SYMPTOM CHART - SYNC® SYSTEM

Condition Possible Sources Action
  • The SYNC® system is inoperative (no response is received from phone, voice, and media inputs)
  • Refer to the PINPOINT TEST
  • All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)
  • Refer to the PINPOINT TEST
  • The SYNC® system voice or tone prompts, TTS feature, or ringtones are inoperative or do not operate correctly
  • Refer to the PINPOINT TEST
  • During a phone call, no incoming audio is heard in the vehicle
  • Refer to the PINPOINT TEST
  • Voice recognition is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • During a phone call, poor quality or no outgoing audio is heard on the outside device
  • Refer to the PINPOINT TEST
  • No sound from all SYNC® audio sources (Bluetooth, USB, audio input jack)
  • Refer to the PINPOINT TEST
  • The RH SYNC® steering wheel switches are inoperative or do not operate correctly
  • Refer to the PINPOINT TEST
  • The audio input jack is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • The USB port is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • Unable to pair Bluetooth device
  • Refer to the PINPOINT TEST
  • An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)
  • Customer's device compatibility
  • INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system.
    • If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
  • SYNC® AppLink™ is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to www.syncmyride.com. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™.
    • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to PINPOINT TEST S .
    • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to PINPOINT TEST R .
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