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Symptom Charts

WARNING: This page is about a different car, the 2013 Ford F-550 Super Duty, 2013 Ford F-450 Super Duty, 2013 Ford F-350 Super Duty, and 2013 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in SERVICE INFORMATION for information about these practices.

SYMPTOM CHART - GENERAL AUDIO SYSTEM

Condition Possible Sources Action
  • A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module
  • The RH steering wheel switches are inoperative or do not operate correctly
  • Refer to the PINPOINT TEST
  • The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD.
    • If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) .
  • The speed compensated volume does not operate correctly
  • Refer to the PINPOINT TEST
  • The compass is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • The audio system does not operate correctly from the FCIM
  • Refer to the PINPOINT TEST
  • The FCIM illumination is inoperative or does not dim
  • Illumination system concern
  • FCIM
  • The FDIM touchscreen is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
  • The FDIM displays "SD CARD FAULT"
  • Refer to the PINPOINT TEST
SYMPTOM CHART - RADIO® SYSTEM

Condition Possible Sources Action
  • Data errors for text display
  • Data error from radio broadcaster
  • This condition is due to the data from the radio broadcaster. ADVISE the customer that the HD Radio® is functioning correctly.
  • Echo, stutter, skip, repeat or volume fluctuation in HD
  • Signal alignment error from radio broadcaster
  • This condition is due to the signal alignment from the radio broadcaster. ADVISE the customer that the HD Radio® is functioning correctly.
  • Sound fading in and out or sound delay
  • Transition between HD and analog
  • This condition is due to the transition between HD and analog caused by a digital signal loss. ADVISE the customer that the HD Radio® must have an available channel in order to output HD content.
  • Sound dropout or channel unavailable in HD2 or HD3
  • HD2 and HD3 do not have analog equivalents causing complete signal loss when HD signal fades
  • This condition is due to the HD2 and HD3 do not have analog equivalents causing complete signal loss when HD signal fades. ADVISE the customer that the HD Radio® must have an available channel in order to output HD content.
SYMPTOM CHART - NAVIGATION (IF EQUIPPED)

Condition Possible Sources Action
  • Navigation is inoperative
  • Refer to the PINPOINT TEST
  • The SIRIUS Data Services are not available
  • Refer to the PINPOINT TEST
SYMPTOM CHART - SATELLITE RADIO

Condition Possible Sources Action
  • Poor reception - satellite radio
  • Refer to the PINPOINT TEST
  • Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly
  • Refer to the PINPOINT TEST
  • The satellite radio is inoperative or does not operate correctly
  • Refer to the PINPOINT TEST
SYMPTOM CHART - SOUND QUALITY

Condition Possible Sources Action
  • Poor reception - AM/FM
  • Refer to the PINPOINT TEST
  • Continuous seek or scan - AM/FM
  • Refer to the PINPOINT TEST
  • Poor sound quality or distorted sound from one or more speakers (not all speakers)
  • Refer to the PINPOINT TEST
  • No sound from all speakers
  • Refer to the PINPOINT TEST
  • The LF door speaker is inoperative
  • Refer to the PINPOINT TEST
  • The LF door tweeter speaker is inoperative
  • Refer to the PINPOINT TEST
  • The RF door speaker is inoperative
  • Refer to the PINPOINT TEST
  • The RF door tweeter speaker is inoperative
  • Refer to the PINPOINT TEST
  • The RR door speaker is inoperative
  • Refer to the PINPOINT TEST
  • The subwoofer speaker is inoperative
  • Refer to the PINPOINT TEST
  • The LR door speaker is inoperative
  • Refer to the PINPOINT TEST
SYNC SYSTEM

Condition Possible Sources Action
  • All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)
  • Unregistered SYNC® owner account
  • Unregistered or expired SYNC® Services subscription
  • Unregistered mobile phone number
  • Mobile phone being used not selected as "Active"
  • SYNC® Services server
  • Accessory Protocol Interface Module (APIM)
  • GPSM
  • The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly
  • Customer's setting
  • Wiring, terminals, or connectors
  • APIM
  • Audio Front Control Module (ACM) (for vehicles without the Audio DSP Module) or Audio DSP Module (If equipped)
  • During a phone call, no incoming audio is heard in the vehicle
  • Customer's setting
  • Wiring, terminals, or connectors
  • APIM
  • Audio Front Control Module (ACM) (for vehicles without the Audio DSP Module) or Audio DSP Module (If equipped)
  • Voice recognition is inoperative or does not operate correctly
  • Wiring, terminals, or connectors
  • Microphone
  • APIM
  • During a phone call, poor quality or no outgoing audio is heard on the outside device
  • Wiring, terminals, or connectors
  • Microphone
  • APIM
  • No sound from all SYNC® audio sources (Bluetooth, USB, audio input jack)
  • Customer's device
  • Wiring, terminals, or connectors
  • APIM
  • Audio Front Control Module (ACM)
  • The SYNC® steering wheel switches are inoperative or do not operate correctly
  • Steering wheel switch
  • Wiring, terminals, or connectors
  • Clockspring
  • SCCM
  • All media hub functions are inoperative or do not operate correctly (USB ports, Secure Digital (SD) card, and RCA jacks)
  • Customer's device
  • Media hub
  • Wiring, terminals, or connectors
  • APIM
  • The USB port(s) are/is inoperative or do/does not operate correctly
  • USB cable/port
  • Customer's device
  • APIM
  • The Secure Digital (SD) card slot is inoperative or does not operate correctly
  • Customer's device
  • Media hub
  • USB cable
  • APIM
  • The RCA jacks are inoperative or do not operate correctly
  • Customer's device
  • Wiring, terminals, or connectors
  • Media hub
  • APIM
  • Unable to pair Bluetooth device
  • Incompatible Bluetooth device
  • APIM
  • An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)
  • Customer's device compatibility
  • PERFORM the APIM Reset, REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) RESET . If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
  • 911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM. If there have been recent service actions with the IPC or RCM, REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the diagnostic scan tool. REFER to: MODULE CONFIGURATION . If there have been no recent service actions, REFER to APIM HARDWARE TESTING .
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