Symptom Chart: Glass, Frames and Mechanisms

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to DIAGNOSTIC METHODS for information regarding Ford-specific diagnostic practices.

SYMPTOM CHART

Condition	Possible Sources	Actions
All power windows are inoperative - XLT or Limited	Accessory delay relay BCM	REFER to Diagnostic Routine G: The Delayed Accessory is Inoperative .
All power windows are inoperative - Base	Circuit breaker Accessory delay relay Wiring, terminals or connectors Window control switch	REFER to Diagnostic Routine K: All Power Windows Are Inoperative - Base .
A single power window is inoperative - LH front, XLT or Limited	Fuse(s) Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine L: A Single Power Window is Inoperative - LH Front, XLT or Limited .
A single power window is inoperative - LH front, Base	Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine M: A Single Power Window is Inoperative - LH Front, Base .
A single power window is inoperative - RH front, XLT or Limited	Fuse Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine N: A Single Power Window is Inoperative - RH Front, XLT or Limited .
A single power window is inoperative - RH front or rear, Base	Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine O: A Single Power Window is Inoperative - RH Front or Rear, Base .
A single power window is inoperative - Rear, XLT or Limited	Circuit breaker Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine P: A Single Power Window is Inoperative - Rear, XLT or Limited .
All passenger windows are inoperative	Circuit breaker Wiring, terminals or connectors Window control switch	REFER to Diagnostic Routine Q: All Passenger Windows Are Inoperative .
The one-touch up feature is inoperative - XLT or Limited	Front power window motor not initialized Battery power was lost while the front power window motor was operating Wiring, terminals or connectors Window control switch Power window motor	REFER to Diagnostic Routine R: The One-Touch Up Feature is Inoperative - XLT or Limited .
The one-touch down feature is inoperative - Base	Window control switch	INSTALL a new LH window control switch. REFER to Window Control Switch .
The defrost system is inoperative - does not respond to voice command (if equipped)	Voice recognition system	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, REFER to Diagnostic Routine E: The Defrost System is Inoperative . If the rear window defrost operates, refer to: If equipped with Premium Plus, REFER to PINPOINT TEST Q: VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY . If equipped with Sony® Sound, REFER to PINPOINT TESTS .
The defrost system is inoperative - does not respond to touchscreen command (if equipped)	Touchscreen	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, REFER to Diagnostic Routine E: The Defrost System is Inoperative . If the rear window defrost operates, refer to: For Premium Plus, REFER to PINPOINT TEST V: THE TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY , or For Sony® Sound, REFER to PINPOINT TEST W: THE TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY .
The defrost system is inoperative	Fuse(s) Rear window defrost relay Wiring, terminals or connectors Rear window defrost grid FCIM HVAC module	REFER to Diagnostic Routine E: The Defrost System is Inoperative .
The defrost system will not shut off automatically	Rear window defrost relay Wiring, terminals or connectors HVAC module	REFER to Diagnostic Routine F: The Defrost System Does Not Shut Off Automatically .
The delayed accessory is inoperative	Door ajar switch(es) Accessory delay relay BCM	REFER to Diagnostic Routine G: The Delayed Accessory is Inoperative .
The delayed accessory does not turn off	Accessory delay relay Wiring, terminals or connectors BCM	REFER to Diagnostic Routine H: The Delayed Accessory Does Not Turn Off .