Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to DIAGNOSTIC METHODS for information regarding Ford-specific diagnostic practices.

SYMPTOM CHART

Condition	Possible Sources	Actions
All door locks are inoperative	Fuse Wiring, terminals or connectors BCM	REFER to Diagnostic Routine A: All Door Locks Are Inoperative .
A single/more than one door lock is inoperative	Wiring, terminals or connectors Door lock actuator BCM	REFER to Diagnostic Routine B: A Single or More Than One Door Lock Is Inoperative .
The door locks operate only one way	Wiring, terminals or connectors Door lock control switch BCM	REFER to Diagnostic Routine C: The Door Locks Operate Only One Way .
All door locks are inoperative from one switch	Wiring, terminals or connectors Door lock control switch	REFER to Diagnostic Routine D: All Door Locks Are Inoperative From One Switch .
The liftgate latch release is inoperative/does not operate correctly	Wiring, terminals or connectors Liftgate release switch Liftgate latch LTM BCM	REFER to Diagnostic Routine F: The Liftgate Latch Release Is Inoperative .
The doors unlock by swiping the keyless entry keypad 2 times	Unintentional sequential codes programmed	ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to Keyless Entry Keypad Code Programming .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad BCM	REFER to Diagnostic Routine G: The Doors Do Not Lock Or Unlock Using the Keyless Entry Keypad .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad BCM	REFER to Diagnostic Routine H: The Keyless Entry Keypad Illumination Is Inoperative Or Always On .
The RKE transmitter is inoperative	IKT IKT battery IKT button pressed a substantial amount of times while outside the range of the vehicle IKT programming TPM module BCM	REFER to Diagnostic Routine I: The Remote Keyless Entry (RKE) Transmitter Is Inoperative .
An individual button/feature is inoperative from the RKE transmitter	Door locks Horn system Factory remote start system (if equipped) Power liftgate release Turn signal system IKT	REFER to Diagnostic Routine J: An Individual Button/Feature Is Inoperative from the Remote Keyless Entry (RKE) Transmitter .
The RKE transmitter has poor range performance	IKT IKT battery Aftermarket systems High power devices TV/radio transmission towers TPM module	REFER to Diagnostic Routine K: The Remote Keyless Entry (RKE) Transmitter Has Poor Range Performance .
The smart unlock does not operate correctly	Key-in-ignition switch Door ajar switch input	REFER to Diagnostic Routine L: The Smart Unlock Does Not Operate Correctly .
The autolock does not operate correctly	Programming Vehicle speed signal message Door ajar switch input	REFER to Diagnostic Routine M: The Autolock Does Not Operate Correctly .
The auto-unlock does not operate correctly	Door ajar switch input Vehicle speed signal message	REFER to Diagnostic Routine N: The Auto-Unlock Does Not Operate Correctly .
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to Stepped Unlock Programming .