Symptom Charts

SYMPTOM CHARTS

Condition	Possible Sources	Action
No communication with the Instrument Cluster (IC)	Fuse Wiring, terminals or connectors IC	REFER to MODULE COMMUNICATIONS NETWORK article to diagnose The IC Does Not Respond to The Scan Tool.
No communication with the Smart Junction Box (SJB)	Fuse Wiring, terminals or connectors SJB	REFER to MODULE COMMUNICATIONS NETWORK article.
The Instrument Cluster (IC) is inoperative	Fuse(s) Wiring, terminals or connectors IC	GO to PINPOINT TEST A .
Incorrect fuel gauge indication	Wiring, terminals or connectors Fuel pump module Fuel level sender (float and card) Fuel tank IC	GO to PINPOINT TEST B .
The temperature gauge is inoperative	PCM IC	GO to PINPOINT TEST C .
Incorrect temperature gauge indication	PCM concern IC	GO to PINPOINT TEST D .
The tachometer is inoperative	PCM IC	GO to PINPOINT TEST E .
Incorrect tachometer indication	PCM concern IC	GO to PINPOINT TEST F .
The speedometer is inoperative	PCM IC	GO to PINPOINT TEST G .
Incorrect speedometer indication	Tire size configuration Axle ratio configuration PCM concern IC	GO to PINPOINT TEST H .
The odometer is inoperative	PCM concern IC	GO to PINPOINT TEST I .
The low oil pressure warning indicator is never/always on	Wiring, terminals or connectors Engine oil pressure switch Base engine oil pressure concern IC	GO to PINPOINT TEST J .
The engine over-temperature warning indicator is never/always on	PCM IC	GO to PINPOINT TEST K .
The low fuel warning indicator is never on	IC	GO to PINPOINT TEST L .
The low fuel warning indicator is always on	IC	VERIFY that the fuel gauge is operating correctly and that the fuel level is below approximately one-eighth tank or the Distance To Empty (DTE) is less than 120 km (75 miles) (with a MyKey™ key) or 80 km (50 miles) (with an administrator key). If the fuel gauge is operating correctly and is below approximately one-eighth tank or the DTE is less than 120 km (75 miles) (with a MyKey™ key) or 80 km (50 miles) (with an administrator key), the system is operating correctly at this time. If the fuel gauge is not operating correctly, GO to PINPOINT TEST B . If the fuel gauge is not less than one-eighth tank or the DTE is not less than 120 km (75 miles) (with a MyKey™ key) or 80 km (50 miles) (with an administrator key), INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
The charging system warning indicator is never/always on	Charging system concern PCM IC	GO to PINPOINT TEST M .
The brake warning indicator is never on	Wiring, terminals or connectors Parking brake warning indicator switch Brake fluid level switch (part of the brake fluid reservoir cap) SJB IC	GO to PINPOINT TEST N .
The brake warning indicator is always on	Wiring, terminals or connectors Parking brake warning indicator switch Brake fluid level switch (part of the brake fluid reservoir cap) ABS concern SJB IC	GO to PINPOINT TEST O .
The ABS warning indicator is never/always on	ABS module IC	GO to PINPOINT TEST P .
The traction control indicator is never/always on	Traction control concern A MyKey™ programmed key is in use PCM IC	GO to PINPOINT TEST Q .
The Malfunction Indicator Lamp (MIL) is never/always on	PCM IC	GO to PINPOINT TEST R .
The powertrain malfunction (wrench) warning indicator is never/always on	Electronic throttle control concern Transmission concern IC	GO to PINPOINT TEST S .
The check fuel cap indicator is never/always on	PCM IC	GO to PINPOINT TEST T .
The O/D OFF indicator is never/always on	Overdrive (O/D) concern PCM IC	GO to PINPOINT TEST U .
The cruise control indicator is never/always on	PCM IC	GO to PINPOINT TEST V .
The upshift indicator is never/always on	PCM IC	GO to PINPOINT TEST W .
The door ajar warning indicator is never/always on	Interior lamps concern Circuitry Hood ajar switch SJB IC	GO to PINPOINT TEST X .
The LH/RH turn or high beam indicator is never/always on	Turn signal concern High beam concern SJB IC	GO to PINPOINT TEST Y .
The Tire Pressure Monitoring System (TPMS) warning indicator is never/always on	Tire pressure TPMS concern SJB IC	GO to PINPOINT TEST Z .
The safety belt warning indicator never/always on	Restraints Control Module (RCM) IC	GO to PINPOINT TEST AA .
The air bag warning indicator is never/always on	RCM IC	GO to PINPOINT TEST AB .
The anti-theft indicator is never/always on	Passive Anti-Theft System (PATS) concern IC	GO to PINPOINT TEST AC .

SYMPTOM CHART - INFORMATION AND MESSAGE CENTER

Condition	Possible Sources	Action
The message center does not operate correctly	Wiring, terminals or connectors Message center switch IC	GO to PINPOINT TEST AD .
Not all segments of display illuminate	IC	INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The message center display is blank	IC	PRESS the INFO button on the message center switch to make sure the display is not set to a blank display. If the message center display turns on, the system is operating normally at this time. The message center display was set to a blank display. If the message center display is still blank, GO to PINPOINT TEST A .
The Distance To Empty (DTE)/average/instantaneous fuel economy is inoperative	IC	CHECK the operation of the speedometer, the odometer, and the fuel gauge. If the speedometer, odometer, or fuel gauge do not operate correctly, GO to PINPOINT TEST B (fuel gauge), GO to PINPOINT TEST H (speedometer) or GO to PINPOINT TEST I (odometer). If the speedometer, odometer, and fuel gauge operate correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The DRIVER, PASSENGER, REAR LEFT, REAR RIGHT DOOR or TRUNK AJAR warning is inoperative/always on	Interior lighting concern IC	CHECK the operation of the door ajar warning indicator. If the door ajar warning indicator does not operate correctly, GO to PINPOINT TEST X . If the door ajar warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The PARK BRAKE ENGAGED, CHECK BRAKE SYSTEM or LOW BRAKE FLUID warning is inoperative/always on	IC SJB	CHECK the operation of the brake warning indicator. If the brake warning indicator does not operate correctly, GO to PINPOINT TEST N (never on) or GO to PINPOINT TEST O (always on). If the brake warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The LOW TIRE PRESSURE, TIRE PRESSURE SENSOR FAULT or TIRE PRESSURE MONITOR FAULT warning is inoperative	SJB IC	OBSERVE the operation of the Tire Pressure Monitoring System (TPMS) warning indicator. If the TPMS pressure warning indicator does not operate correctly, GO to PINPOINT TEST Z . If the TPMS warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The TRAINING COMPLETE, TRAIN LF TIRE, TRAIN RF TIRE, TRAIN LR TIRE, TRAIN RR TIRE, TRAIN SPARE TIRE or TIRES NOT TRAINED message is inoperative	SJB IC	NOTE: These messages only appear during the TPMS sensor training procedure. Refer to WHEELS & TIRES article. OBSERVE the operation of the TPMS warning indicator. If the TPMS pressure warning indicator does not operate correctly, GO to PINPOINT TEST Z . If the TPMS warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
A MyKey™ message is inoperative	Message center concern MyKey™ system concern	NOTE: MyKey™ may not be compatible with non-Ford approved remote start systems. VERIFY that a MyKey™ is used. With the key on, OPEN then CLOSE the driver door and VERIFY that the message center warning functions correctly. If the DRIVER DOOR AJAR message center warning does not function correctly, GO to PINPOINT TEST AD . If the DRIVER DOOR AJAR message center warning functions correctly, REFER to ANTI-THEFT SYSTEM - PASSIVE ANTI-THEFT SYSTEM (PATS) article to diagnose the MyKey™ function.

SYMPTOM CHART - WARNING CHIMES

Condition	Possible Sources	Action
All the chimes are inoperative	IC	INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The chime sounds when the driver door is ajar (no key in ignition and headlamps off)	Wiring, terminals or connectors Key-in-ignition switch (part of the ignition switch) Steering column lock module SJB	GO to PINPOINT TEST AE .
The key-in-ignition warning chime is inoperative	Wiring, terminals or connectors Key-in-ignition switch (part of the ignition switch) SJB IC	GO to PINPOINT TEST AF .
The headlamps on warning chime is inoperative	Door ajar indication SJB IC	GO to PINPOINT TEST AG .
The turn signal left on warning chime is inoperative	Odometer operation IC	GO to PINPOINT TEST AH .
The door ajar warning chime is inoperative	Wiring, terminals or connectors SJB IC	OBSERVE the door ajar warning indicator. If the door ajar warning indicator does not operate correctly, GO to PINPOINT TEST X . If the door ajar warning indicator operates correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The safety belt warning chime does not operate correctly	Safety belt warning indication concern Speedometer concern IC	GO to PINPOINT TEST AI .
The Belt-Minder® feature does not operate correctly	Belt-Minder® deactivated Safety belt warning indication concern Speedometer concern IC	GO to PINPOINT TEST AI .
The parking brake warning chime is inoperative	Brake warning indication IC	GO to PINPOINT TEST AJ .
The air bag secondary warning chime is inoperative/has activated	IC	RETRIEVE the recorded IC DTCs from the continuous and on-demand self-tests. If IC DTC B1868 or B1870 is present with DTC U2472, GO to PINPOINT TEST AK to diagnose DTC U2472. If IC DTC B1868 or B1870 only is present, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation. If IC DTC B1868 or B1870 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC B1868 or B1870 is recorded.
The message center warning chime is inoperative	IC	VERIFY that there are warning messages displayed and confirm, as new warning messages appear, that the warning chime sounds. If messages do not exist, the system is operating correctly at this time. The message center warning chime only sounds when the message center detects new warning messages. If warning messages exist and the chime does not sound, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.
The perimeter alarm warning chime is inoperative	Perimeter alarm concern IC	VERIFY the perimeter alarm functions correctly. If the perimeter alarm does not function correctly, REFER to ANTI-THEFT SYSTEM - PERIMETER article. If the perimeter alarm functions correctly, INSTALL a new IC. REFER to INSTRUMENT CLUSTER (IC) .. TEST the system for normal operation.